Tawana Harrington

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
• Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
• Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
• Connected with guests on personal level to build loyalty.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.

Ring Customer Up

Stock Shelf

Clean And Sanitize Countertop

Prep Pizza

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Greeted and seated guests to provide friendly and welcoming experience.
• Maintained clean and organized dining areas for an enjoyable guest experience.

• Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
• Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
• Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
• Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.