Tawana Hines
Shawnee,OK
Summary
Adept at managing front desk operations and patient scheduling, I significantly enhanced office efficiency at Dean McGee Eye Institute. Skilled in medical terminology and known for exceptional telephone etiquette, I excel in creating a welcoming environment for patients, demonstrating both hard and soft skills. My expertise in office administration and commitment to HIPAA compliance underscore my ability to deliver outstanding patient service.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Saint Anthony's Medical Center
04.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Completed patient referrals to other medical specialists.
Medical Secretary
Dean McGee Eye Institute
01.2023 - 04.2024
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
Medical Records Coordinator
CIOX HEALTH, Health Information Managment
05.2021 - 10.2022
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
- Organized, planned, and directed medical records movements per established policies.
Patient Service Representative
Xpress Wellness Urgent Care
02.2021 - 03.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Associate Of Applied Arts - Behavioral Aspects of Health
Seminole State College
Seminole, OKHigh School Diploma - Basic Studies
Meeker High School
Meeker, OK05.1987
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
Timeline
Medical Receptionist
Saint Anthony's Medical Center
04.2024 - Current
Medical Secretary
Dean McGee Eye Institute
01.2023 - 04.2024
Medical Records Coordinator
CIOX HEALTH, Health Information Managment
05.2021 - 10.2022
Patient Service Representative
Xpress Wellness Urgent Care
02.2021 - 03.2021
Associate Of Applied Arts - Behavioral Aspects of Health
Seminole State College
High School Diploma - Basic Studies
Meeker High School
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