Tawana Holmes
Cleveland,Ohio
Summary
To utilize my experience and proficiency in leadership, administration, problem solving and customer service that will provide continuous growth and development with the opportunity for advancement. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
Cleveland Clinic
Cleveland, Ohio
12.2022 - Current
- Maintained calendars and schedules to set appointments for the management team.
- Screened incoming telephone calls, routing them to the appropriate personnel.
- Coordinated travel arrangements and reconciliation of expense reports.
- Prepared purchase requisitions and requests for payment, informing managers of the resources required.
- Maintained office inventory by assisting with supply orders.
- Monitored and coordinated venue reservations and travel arrangements, facilitating meetings and events.
Administrative Assistant II
Cleveland Clinic
Cleveland, Ohio
11.2021 - 12.2022
- Answered a multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Scheduled office meetings for staff teams.
- Support efficient meetings by organizing materials, documenting discussions, and distributing meeting notes.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Schedule patients and cover the reception desk when required.
Patient Service Specialist
Cleveland Clinic
Cleveland, Ohio
07.2019 - 11.2021
- Obtained and entered patient demographics, clinical information, and financial/insurance information.
- Check in and schedule 75 or more patients on a day-to-day basis.
- Managed and answered patient phone calls, and triaged accordingly.
- Obtain and collect patient co-payments.
- Point of contact for providers and patients in need of missing or incorrect imaging orders.
- Cross-trained on five arrival desks within the Imaging Institute.
- Trained new and current staff.
- Performs other duties as assigned.
Customer Service Representative
Cardinal Health
Twinsburg, Ohio
12.2017 - 06.2019
- Handles customer complaints, processes orders and returns, and provides information about the company's products and services.
- Attract potential customers by answering product and service questions, and suggesting information about other products and services.
- Process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
- Coordinates with the team to facilitate training and strategies that meet customer needs by accomplishing related results as needed.
- Send and receive emails regarding new customer files, and follow-ups.
- Performs other duties as assigned
State Tested Nursing Assistant
University Rehabilitation Hospital
Beachwood, Ohio
07.2013 - 04.2017
- Provided patient personal hygiene by giving bedpans, urinals, baths, shampoos, and shaves; assisting with ambulation to the bathroom; and helping with showers and baths.
- Provided activities of daily living by assisting with serving meals and feeding, providing nourishment between meals, and providing mobility assistance.
- Maintained patient stability by checking weights, recording intake and output information, monitoring vital signs, and monitoring blood glucose/blood draws.
- Documented actions by completing forms, reports, logs, and records.
- Maintained work operations by following the company's policies and procedures.
- Kept patient rooms clean and organized.
- Performed other duties as assigned.
Education
High School -
JOHN F. KENNEDY HIGH SCHOOL
CLEVELAND, OH06.2002
Some College (No Degree) -
Lorain County Community College
Elyria, OHSkills
- Memo preparation
- Reception oversight
- Research
- Highly organized
- Mail handling
- Scheduling
- Excel spreadsheets
- Multi-task management
- Microsoft Excel
Certification
- Medical Coding & Billing
Timeline
Administrative Assistant II
Cleveland Clinic
12.2022 - Current
Administrative Assistant II
Cleveland Clinic
11.2021 - 12.2022
Patient Service Specialist
Cleveland Clinic
07.2019 - 11.2021
Customer Service Representative
Cardinal Health
12.2017 - 06.2019
State Tested Nursing Assistant
University Rehabilitation Hospital
07.2013 - 04.2017
High School -
JOHN F. KENNEDY HIGH SCHOOL
Some College (No Degree) -
Lorain County Community College