TaWana Jones

Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Offering 14 years of success in service positions, with a history of meeting high productivity, quality and performance standards, with desire to take on new challenges.

Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations. Document Control Specialist experienced in storing, managing and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing and create systems to be used to train staff on document control processes. Growth mindset and willing to help team move business forward with any task.

• Promoted from Collector 1 to Collector 3, in less than 12-months.
• Consistently maintained high customer satisfaction ratings.
• Led team to achieve record breaking numbers, earning recognition from upper management and financial reward.

Computer Information Management