Tawanda Davis
Waldorf,MD
Summary
Results-oriented professional with a proven ability to multitask, negotiate, and engage effectively with clients at all levels. Adept at leveraging hospitality and problem-solving skills to drive exceptional customer experiences and operational efficiency. Seeking to contribute expertise in a dynamic environment that values innovation and client satisfaction. Committed to fostering positive relationships and delivering high-quality service in every interaction.
Overview
32
32
years of professional experience
Work History
Personal Assistant to the Owner
Magnificent Ten LLC
Waldorf,Maryland
01.2013 - Current
- Oversaw household and personal errands, ensuring timely completion of tasks.
- Oversee household and personal errands, ensuring tasks are completed efficiently.
- Coordinate travel arrangements, including packing, transportation, and logistics.
- Coordinated travel arrangements, managing packing, transportation, and logistics for seamless travel experiences.
- Supported meal planning, grocery shopping, and occasional meal prep.
- Provided childcare and family support, including school pickups and activity coordination.
- Managed inventory of household and office supplies, ensuring timely restocking and organization., ensuring everything is well-maintained.
- Served as primary contact for household vendors, maintenance services, and deliveries, ensuring smooth operations.
- Handle administrative and project-related tasks, including email and document organization.
- Ensure discretion and confidentiality in all personal and business matters.
- Managed financial operations for household of four members.
Entrepreneurship
Love Bug Floral
Clinton, Maryland
02.2010 - 06.2013
- Cultivate a creative and collaborative environment to inspire design and build cohesive team’s dried and artificial foliage and arrangements for a variety of events.
- Designed and fashioned live and cut floral arrangements, ensuring client expectations were met within budget and timelines.
- Cultivate a creative and collaborative environment to inspire design and build cohesive teams’ dried and artificial foliage and arrangements for a variety of events.
Maître D’
McCormick & Schmick’s Seafood
09.2006 - 09.2009
- Greeted guests and assessed party size to facilitate efficient seating.
- Seated guests by identifying clean tables, arranging chairs, and presenting updated menus.
- Guide guests through the dining rooms and provide any needed assistance.
- Monitor dining rooms for seating availability, service, safety, and well being of guests.
- Move and arrange tables, chairs, and settings and organize seating for groups with special needs.
- Reviewed menus for accuracy and cleanliness to ensure they are current, clean, plentiful, and wrinkle-free.
- Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
- Monitor dining rooms for seating availability, service, safety, and well-being of guests.
- Answer phone and process take-out orders.
Server Assistant
Mandarin Oriental
09.2004 - 08.2007
- Mandarin Oriental hotel offers full-service lunch and dinners.
- Managed multiple tables in a fast-paced environment, emphasizing teamwork.
- Responsible for stocking the tableware and assisting the server with all other routine tasks throughout the shift.
- Stocked tableware and assisted the server with all routine tasks throughout the shift.
- Processed payments and transactions per established policies; balanced cash drawer at shift end and documented voids on balance sheet.
- Answered room service phone and processed orders, utilizing selling-up techniques to enhance guest experience.
- May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
- Handled guest complaints and special requests while assisting with other duties as needed.
Secretary
The Wellness Touch
09.2003 - 06.2004
- Handled bookkeeping, typed reports, and provided phone service.
- Processed payments for services rendered, contributing to accurate financial records for the salon.
- Managed scheduling and appointment logistics for wellness services, ensuring optimal client flow.
- Coordinated communication between clients and practitioners, enhancing service delivery efficiency.
- Implemented office organization systems, improving document retrieval and reducing processing time.
Front Desk Agent
Marriott Hotel
12.2002 - 05.2003
- Maintained guest satisfaction as a front desk agent.
- Managed billing statements, resolved customer inquiries, and maintained accurate daily reports in PMS system.
- Managed guest check-in and check-out processes efficiently, ensuring positive first impressions.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction levels.
- Collaborated with housekeeping and maintenance teams to fulfill guest requests effectively.
Lead Server
Hard Rock Café
02.2000 - 11.2002
- As a lead server my duties included: Expediting food for the servers and ensuring table turnaround time.
- Oversaw server team to maintain high levels of guest satisfaction.
- Delegated extra shift duties for servers to ensure restaurant readiness and stocking.
- As a lead server my duties included: Expediting food for the servers and ensuring table turnaround time.
Server Trainer
TGI Friday’s
06.1997 - 12.1999
- Trained new hires in server/expo area, ensuring seamless integration into team.
- Managed daily guest orders, enhancing customer satisfaction and service efficiency.
- Provided light bartending support to servers during busy shifts.
- Achieved recognition as head cashier, server trainer, and multiple-time employee of the month.
Lead Singer
Warlock Records
01.1995 - 04.1997
- I led and filled in as a singer for several bands, working in a sound studio daily.
- Recorded as backup and lead singer for various records and local bands in studio.
- Traveled with pop band to perform live across multiple cities.
Floral Design & Sales
Marriott Hotel & Conference Center
07.1998 - 01.1995
- Worked in multiple departments at Marriott, including floral shop and guest services.
- Opened floral shop daily, oversaw phone, fax, and walk-up orders, designed floral arrangements, and prepared and preserved flowers in stock.
- Managed inventory and ordering processes monthly to maintain optimal stock levels.
- Served as cashier in Marriott's floral shop, handling transactions and customer inquiries.
Education
Certification - US-District of Columbia of Washington
Byte Back Computer School
Metter07-2002
High School Diploma - undefined
US Georgia Metter High School
Metter06-1988
Skills
- Customer service
- Attention to detail
- Strong communication skills
- Strong problem solver
- Social media savvy
- Software: Microsoft Office, Microsoft Publisher, Excel
- Food service background
Timeline
Personal Assistant to the Owner
Magnificent Ten LLC
01.2013 - Current
Entrepreneurship
Love Bug Floral
02.2010 - 06.2013
Maître D’
McCormick & Schmick’s Seafood
09.2006 - 09.2009
Server Assistant
Mandarin Oriental
09.2004 - 08.2007
Secretary
The Wellness Touch
09.2003 - 06.2004
Front Desk Agent
Marriott Hotel
12.2002 - 05.2003
Lead Server
Hard Rock Café
02.2000 - 11.2002
Floral Design & Sales
Marriott Hotel & Conference Center
07.1998 - 01.1995
Server Trainer
TGI Friday’s
06.1997 - 12.1999
Lead Singer
Warlock Records
01.1995 - 04.1997
High School Diploma - undefined
US Georgia Metter High School
Certification - US-District of Columbia of Washington
Byte Back Computer School