TaWanda Haynie
Buckeye
Summary
Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Front Office Manager and Sales Coordinator
Fairfield Inn & Suites Warsaw
10.2023 - 12.2023
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Pharmacy Technician
Walgreens
03.2019 - 08.2019
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Customer Service Representative
Focus Services
01.2019 - 03.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Blackjack Dealer
Diamond Jo Casino - Dubuque
10.2018 - 05.2019
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Ensured game integrity by strictly adhering to gaming regulations and casino policies for accurate dealing and payouts.
- Increased game speed and efficiency with proficient shuffling, cutting, and card handling techniques.
- Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.
- Contributed to overall casino revenue by efficiently managing high-stakes games and adjusting betting limits as needed.
- Assisted in player retention through friendly interaction, encouraging repeat visits to the casino.
CNA
St Catherine's Hospital
01.2002 - 02.2016
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Blackjack Dealer
Diamond Jo Casino - Dubuque
10.2018 - 05.2019
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Ensured game integrity by strictly adhering to gaming regulations and casino policies for accurate dealing and payouts.
- Increased game speed and efficiency with proficient shuffling, cutting, and card handling techniques.
- Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.
- Contributed to overall casino revenue by efficiently managing high-stakes games and adjusting betting limits as needed.
- Assisted in player retention through friendly interaction, encouraging repeat visits to the casino.
Front Desk Agent
Harrahs Casino And Resort
08.2001 - 04.2003
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Housekeeping Room Attendant
Harrahs Casino And Resort
04.2001 - 08.2001
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Casino Cage Cashier
Harrahs Casino And Resort
04.1999 - 10.2002
- Streamlined cash transactions by implementing efficient cashier procedures and maintaining high levels of accuracy. Balanced $100,000.00 cash daily
- Enhanced casino customer satisfaction by providing timely and professional assistance with financial transactions.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
Hair Braider
Self
10.1996 - Current
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Streamlined appointment scheduling and reduced no-shows through effective communication with clients.
- Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.
- Demonstrated exceptional time management skills, consistently completing intricate braids within expected timeframes.
Education
Bachelor of Arts - Business Administration And Management
Strayer University
Washington, DC09.2028
Associate of Science - Psychology
Purdue University Calumet
Hammond, IN06.2000
Skills
- Cash Handling
- Money Collection
- Customer Experience
- Hospitality Management
- Guest Safety
- Interviewing and Hiring
Timeline
Front Office Manager and Sales Coordinator
Fairfield Inn & Suites Warsaw
10.2023 - 12.2023
Pharmacy Technician
Walgreens
03.2019 - 08.2019
Customer Service Representative
Focus Services
01.2019 - 03.2019
Blackjack Dealer
Diamond Jo Casino - Dubuque
10.2018 - 05.2019
Blackjack Dealer
Diamond Jo Casino - Dubuque
10.2018 - 05.2019
CNA
St Catherine's Hospital
01.2002 - 02.2016
Front Desk Agent
Harrahs Casino And Resort
08.2001 - 04.2003
Housekeeping Room Attendant
Harrahs Casino And Resort
04.2001 - 08.2001
Casino Cage Cashier
Harrahs Casino And Resort
04.1999 - 10.2002
Hair Braider
Self
10.1996 - Current
Bachelor of Arts - Business Administration And Management
Strayer University
Associate of Science - Psychology
Purdue University Calumet
Similar Profiles
Jadelyn JacksonJadelyn Jackson
Front Desk Agent at Fairfield Inn and SuitesFront Desk Agent at Fairfield Inn and Suites
Tyler SouzaTyler Souza
General Manager at Fairfield Inn & Suites by MarriottGeneral Manager at Fairfield Inn & Suites by Marriott
Crystal WilliamsCrystal Williams
Front Desk Agent at Marriott Fairfield Inn & SuitesFront Desk Agent at Marriott Fairfield Inn & Suites
Kimberly WilliamsKimberly Williams
Community Engagement Coordinator at NACommunity Engagement Coordinator at NA
Leelan Delos SantosLeelan Delos Santos
Picker/Packer/Water Spider at Chewy Fulfillment CenterPicker/Packer/Water Spider at Chewy Fulfillment Center