TAWANDA JENKINS
Gulfport
Summary
Financial Reporting Risk Analysis Regulatory Compliance Materials Planning and Logistics Data Collections Market and Competitor Research, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Guest Service Representative
Beau Rivage Resort & Casino
2022.08 - 2023.10
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Manager of Operations
Boles Concrete Finisher LLC
2019.02 - 2022.05
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
Cheap - Cashier Team Lead
G
2017.04 - 2019.03
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Partnered with vendors and suppliers to effectively manage and budget.
Front Desk Receptionist
Days Inn By Wyndham
2010.08 - 2017.03
- Communicated with customers and team members to solve problems
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Assisted customers by answering questions and fulfilling requests
- Processed both cash and card purchases and returns
- Received and processed customer payments
- Restocked and organized merchandise in front lanes
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Collected room deposits, fees, and payments
- Completed data entry and filing to keep records updated for easy retrieval
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Business Administration And Management
Penn Foster College
05.2019
Associate of Science -
Hinds Community College
05.2012
High School Diploma -
Murrah High School
05.2002
Skills
- Creative Solutions
- Guest Satisfaction
- Guest Inquiries
- Telephone Reception
- Computer Skills
- Data Inputting
- Switchboard Operations
Timeline
Guest Service Representative
Beau Rivage Resort & Casino
2022.08 - 2023.10
Manager of Operations
Boles Concrete Finisher LLC
2019.02 - 2022.05
Cheap - Cashier Team Lead
G
2017.04 - 2019.03
Front Desk Receptionist
Days Inn By Wyndham
2010.08 - 2017.03
Business Administration And Management
Penn Foster College
Associate of Science -
Hinds Community College
High School Diploma -
Murrah High School
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