Hi, I’m
Tawanda Whitfield
Baltimore,MD
Summary
Assertive, multifaceted casino professional seeking employment in managerial positions. Energetic Casino Dealer offering 10-year background operating and supervising table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
Overview
10
years of professional experience
Work History
MD live casino
poker dealer
07.2022 - Current
Job overview
- Control the action during a hand
- Prodding players to act, verbally announcing actions of players to the rest of the table
- Correcting players who act out of turn
- Managing the pot remembering the amount of chips that goes in
- Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Enforced casino rules and regulations, promoting fair play among customers.
Horseshoe Casino Baltimore
Supervisor
07.2021 - 04.2022
Job overview
- Maintained levels of integrity and responsibility while supervising multiple table games
- Developed appropriate associations with customers that increased loyalty and customer satisfaction
- Constantly focused on the exchange of currency and properly recorded transactions.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated staff performance and provided coaching to address inefficiencies.
MGM National Harbor Casino
Supervisor
11.2018 - 07.2021
Job overview
- Exerted determination and positivity which enhanced a comfortable work environment for both customers and employees
- Provided educational experience and mathematical probabilities for guests.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
MGM National Harbor Casino
Table Games Dealer
11.2016 - 03.2018
Job overview
- Adhered to interpersonal communication with managers, coworkers, and guests
- Delegated multiple games that displayed multitasking between interacting, fast-paced counting, and currency distribution.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Worked with dealer team to run larger games such as Black jack, baccarat, roulette, and powgai.
Horseshoe Casino Baltimore
Table Games Dealer / Dual Rate Supervisor
06.2014 - 11.2016
Job overview
- Toggled between professions that coherently proceeded multiple duties and planning
- Activated conflict resolution and leadership skills
- Established a core portfolio that allowed promotion in employment.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Supported promotional events by encouraging player participation in special promotions and tournaments.
Education
Northwestern High SchoolBaltimore, MD
High School Diploma
06.2010
Skills
- High Concentration Levels
- Multitasking Abilities
- Continuous Learning Mindset
- Strong Communication Skills
Timeline
poker dealer
MD live casino
07.2022 - Current
Supervisor
Horseshoe Casino Baltimore
07.2021 - 04.2022
Supervisor
MGM National Harbor Casino
11.2018 - 07.2021
Table Games Dealer
MGM National Harbor Casino
11.2016 - 03.2018
Table Games Dealer / Dual Rate Supervisor
Horseshoe Casino Baltimore
06.2014 - 11.2016
Northwestern High School
High School Diploma