Tawanna Douglas
Columbus,GA
Summary
I am a very hard worker, reliable, dependable, and open to learning new tasks
Overview
17
17
years of professional experience
Work History
Mobile Notary
Self Contractor
04.2013 - Current
- Streamlined document preparation process, reducing errors and efficiently completing signings within designated time frames.
- Provided exceptional customer service by addressing client concerns and answering questions promptly and accurately.
- Increased availability for last-minute appointments through flexible scheduling options tailored to meet individual client needs.
- Collaborated with title companies, attorneys, lenders, real estate agents, providing seamless coordination during closings transactions.
Customer Service Representative
Liveops
09.2007 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Site Supervisor
Allied Universal Security Services
06.2012 - 04.2019
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
Education
Ged -
Gwinnett Technical College
Lawrenceville, GA2000
Skills
- Critical thinking abilities
- Real Estate Transactions
- Client Relationship Building
- Identity Confirmation
Timeline
Mobile Notary
Self Contractor
04.2013 - Current
Site Supervisor
Allied Universal Security Services
06.2012 - 04.2019
Customer Service Representative
Liveops
09.2007 - 11.2021
Ged -
Gwinnett Technical College
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