Tawanna Tyson
Cleveland,OH
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Compassionate and resourceful Service Coordinator with experience providing individualized support to seniors and residents with disabilities in affordable housing communities. Skilled in assessing resident needs, coordinating supportive services, advocating for access to healthcare, transportation, financial assistance, and mental health resources. Builds strong relationships with community agencies to enhance resident quality of life, promote independent living, and ensure compliance with HUD service coordination standards. Experienced in crisis intervention, wellness checks, and facilitating resident engagement programs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Coordinator
RHM Real Estate Group
Cleveland, OH
06.2024 - Current
- Compassionate and resourceful Service Coordinator with experience providing individualized support to seniors and residents with disabilities in affordable housing communities.
- Skilled in assessing resident needs, coordinating supportive services, advocating for access to healthcare, transportation, financial assistance, and mental health resources.
- Builds strong relationships with community agencies to enhance resident quality of life, promote independent living, and ensure compliance with HUD service coordination standards.
- Experienced in crisis intervention, wellness checks, and facilitating resident engagement programs.
Care Coordinator
OhioRISE (Pep Connections)
Cleveland, OH
12.2022 - 05.2024
- Engaged in comprehensive, on-going assessments of client's ecology to determine family and system identified needs, strengths, resources, stressors, and sources of support to be used in treatment planning.
- Utilize a wraparound approach to provide intensive and/or moderate care coordination services (ICC/MCC) to clients and families as a part of Positive Education Program's Ohio RISE Care Management Entity (CME).
Residential Counselor
Cleveland Job Corps Center - Department Of Labor
Cleveland, OH
05.2022 - 11.2022
- Established a close working relationship with students, dealing justly and impartiality regardless of their ability, achievement or background and works to motivate students towards their goals.
- Maintains communication with students, counselors and instructors to ensure students success.
- Complies with all DOL guidelines.
Child Protection Specialist
Department of Children and Family Services
Cleveland, OH
06.2021 - 04.2022
- Assessed/investigated referrals involving child abuse and neglect, dependency, or other families in need of services.
- Conducts in-depth, culturally sensitive interviews with clients, caregivers, children and collateral contacts through face-to-face home visits, office visits, phone calls and written communication.
- Following assessment/investigation and in consultation with a supervisor, determines the next appropriate steps which may include providing short-term interventions.
- Works with schools, medical professionals, law enforcement, and other community-based providers to gather information and to provide ongoing support and services to children and their families.
Housing Case Manager
FrontLine Service
Cleveland, OH
08.2020 - 06.2021
- Facilitated ongoing engagement and individual/ group service provision for clients living in Permanent Supportive Housing.
- Develops and implements client centered ISP'S that are reflective of clients individual goals for particular service needs that are identified on the diagnostic assessment.
- Assists clients in gaining access to benefits, healthcare, employment, education/training, social/ recreational opportunities, behavioral health treatment etc...
Autism Specialist
Bellefaire JCB
Cleveland, OH
10.2019 - 02.2020
- Delivered planned and organized daily activities and routines to optimize treatment program and clients learning.
- Protect clients from physical and emotional harm emanating from themselves, others, or the environment; Properly handle emergencies such as injury, runaway and acting out situations.
- Strictly follow treatment guidelines in developing and fostering acceptable alternatives to non-communicative, negative, and/or destructive behavior.
- Teach and role model pro-social, mediation, and self-management skills Care of clients, which include supervising clients when using restroom, during hygiene, care of sick clients, and assisting clients with meals.
Youth Counselor
Bellefaire JCB
02.2018 - 02.2020
- Maintained awareness of client's emotional condition and facilitate the daily care of clients by providing emotional support, assistance and motivation.
- Assures that basic, social, emotional and physical needs are met. Initiates programs and recreational activities.
- Works with clients individually and in groups while implementing curriculum which helps the client or the group change and grow.
Case Manager/Intern
Rainbow Terrace Learning Center
Cleveland, OH
01.2019 - 05.2019
- As an Intern I provided resources to clients who were residents and non residents. I assisted clients with resources for utility assistance, rent assistance, educational resources, job resources.
Social Work Intern
Garden Valley Neighborhood House
Cleveland, OH
08.2018 - 05.2019
- Provided case management as an intern while working with many different populations and programs at this center.
- My target population was people living with HIV and Aids in the Garden Valley community.
- I worked closely with a licensed social worker and we provided HIV testing four times a month at the center.
Chemical Dependency Counselor
Abraxas Counseling Center
06.2017 - 11.2017
- Performed individual, group, and family counseling under the direction of a Clinical Supervisor.
- Performance includes Intensive outpatient, outpatient group counseling, teaching life skills, case management, and crisis intervention.
Student Ambassador/Peer Mentor
Cuyahoga Community College
Cleveland, OH
03.2015 - 05.2016
- Served as a peer mentor for First Year Experience classes.
- Peer mentored online and in class, discussed time management, goal setting and keeping up with coursework and assignments for each semester.
- Supports the Student Services and Financial Aid Departments in a variety of capacities (incoming/outgoing calls, clerical work, online FAFSA/loan request forms.
- Assists with large scale special events on campus, directs and guides new students on campus.
Education
Master's - Social Work
12.2021
Bachelor's - Social Work
05.2019
Associates of Arts - Human Services
12.2016
Skills
- Motivational Interviewing
- Individual / Group Counseling
- Case Management
- Child & Family Counseling
- Customer Service
- Social Work
- Senior care
- Mental Health
- Leadership
- Counseling
- Organizational skills
- Resident's rights
- Mental Health Counseling
- Crisis Intervention
- Intake
- Child protective services
- Autism Experience
- Group Facilitation
- Addiction Counseling
- Safety plans
- Behavioral Health
- Assessment
Certification
- Peer Educator, 2019-02-01, Present, Teaches and shares health information values and behavior while educating others who may share similar social backgrounds or life experiences.
- Driver's License
- Urine Specimen Collector, 2024-03-01, 2029-03-31, As a Department of Transportation (DOT) certified specimen collector my job is to ensure and verify the integrity of the screening process. I have direct contact with the employee, and I start the chain of custody for test specimens and results that are admissible in court.
- Notary Public, 2021-04-01, 2026-04-30, Professionally commissioned by the state government to witness the signing of documents, administer oaths, authenticate signatures and collect affidavits.
- Social Work Assistant, 2024-02-01, 2026-02-28, As a registered Social Work Assistant under the direct supervision of an independent social worker, social worker, licensed professional clinical counselor, etc...who holds a master's degree may provide services that include but not limited to: (1) Intake assessment and referral, screening, crisis intervention and resolution; (2) Community support, case management and outreach, record keeping, social assessment, visual observation of person in environment, assist in facilitation with groups and families, advocacy; orientation, education and prevention services.
Personal Information
Driving License: Yes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Phi Alpha
- Delta Alpha Pi
- Phi Theta Kappa
- The National Society of Leadership and Success
- Golden Key International Honor Society
- Black American Council
- National Association of Social Workers (NASW)
Timeline
Service Coordinator - RHM Real Estate Group
06.2024 - Current
Care Coordinator - OhioRISE (Pep Connections)
12.2022 - 05.2024
Residential Counselor - Cleveland Job Corps Center - Department Of Labor
05.2022 - 11.2022
Child Protection Specialist - Department of Children and Family Services
06.2021 - 04.2022
Housing Case Manager - FrontLine Service
08.2020 - 06.2021
Autism Specialist - Bellefaire JCB
10.2019 - 02.2020
Case Manager/Intern - Rainbow Terrace Learning Center
01.2019 - 05.2019
Social Work Intern - Garden Valley Neighborhood House
08.2018 - 05.2019
Youth Counselor - Bellefaire JCB
02.2018 - 02.2020
Chemical Dependency Counselor - Abraxas Counseling Center
06.2017 - 11.2017
Student Ambassador/Peer Mentor - Cuyahoga Community College
03.2015 - 05.2016
Cleveland State University - Master's, Social Work
Cleveland State University - Bachelor's, Social Work
Cuyahoga Community College - Associates of Arts, Human Services