Tawauna Dawkins

Clearwater,FL

Summary

Obtaining an interesting position to provide targeted sales oriented marketing skills for a company with job security and the potential for growth. While adding value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meeting tight deadlines.

Overview

years of professional experience

Certification

Work History

Crew Shift Leader

Personal Catering

St. Petersburg, FL

07.2012 - Current

Personal Catering services worked small parties and special events on off hours from jobs listed above.
Monitored employee performance, provided feedback, and coached employees to enhance their customer service skills.
Resolved customer complaints in a professional manner while ensuring their satisfaction with the product or service.
Assisted in the hiring process of new crew members and trained them on company policies and procedures.
Implemented operational best practices that resulted in increased productivity and profitability.

Customer Service Rep

Health Plan Services

Tampa, Fl

10.2019 - 06.2023

Updated system with order specifics and customer details, preferences and billing information.
Promoted high customer satisfaction by de-escalating/ resolving problems with knowledgeable and friendly service while maintaininga calm demeanor.
Mentored junior team members and managed employee relationships.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Set up and activated customer accounts.
Determined accurate prices for dental, vision, and market place medical plans, consistently searching for deals and best prices.

Insurance Agent

United One Insurance/ Liberty Tax

St Petersburg, FL

01.2013 - 08.2019

Increased revenue with promotional and marketing techniques while decreasing marketing cost with promotional skills.
Open, operated and closed multiple store locations while handling large sums of cash daily. Thru processing payments received from clients and by making large daily bank deposits.
Participated in continuing education courses to stay current on industry trends and changes in regulations.
Oversaw and trained 7 employees. Arranged store meetings to evaluate performance and ensure revenue increased.
Serviced consumers accounts to prepare documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Contacted underwriters and submitted forms to obtain binder coverage.
Achieved repeat business and referrals through personalized services.
Met with division leaders and consultants to discuss strategies to increase sales.
Generated reports detailing sales activities, client interactions, and progress towards goals.
Developed relationships with new clients through cold calling and referrals from existing customers.
Pursued new clients through various marketing strategies like mailings and phone solicitation to grow existing portfolio of policyholders gaining new clientele.

Education

BS - Business Administration/ Marketing

Benedict College

12.2005

Skills

Excellent with software such as: MS Word, Excel, Icoms, Missions, Workday ect
Tenacious, eager to learn, and very efficient

Attention to Detail
Problem-Solving