Tawnie Favorito
Aurora,CO
Summary
Enthusiastic Leasing Consultant with 8+ years of experience in the Multifamily Industry and a passion for providing exceptional Customer Service. Skilled in fostering new business contacts and generating marketing ideas with a proven track record of consistently exceeding industry standards for closing ratios and shop report scores.
Overview
9
9
years of professional experience
Work History
Leasing Consultant | IMT at RidgeGate
IMT Residential
Lone Tree, Colorado
12.2025 - Current
- Procuring leases utilizing comprehensive knowledge of community, floor plans, specials and neighborhood
- Staging stale units, opening and closing model home and walk tour paths daily while communicating any work orders or things that need attention to both maintenance and management team members
- Formulate relationships with nearby businesses to post property flyers, offer resident discounts and gain their involvement in resident events
- Host, plan, and attend resident events to show appreciation and get feedback to find out what they would like to see at our community
- Process move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing all required documentation
- Follow-up with prospects that did not lease and attempted to close sale again, referring them to sister communities if unable to meet needs
Leasing Consultant | 1600 Glenarm
Northland Investment Corporation/Greystar
Denver, CO
02.2022 - 02.2024
- Maximized occupancy, resident retention, and revenue through coordinating marketing, leasing, and renewal strategies
- Conducted morning meetings with all team members to discuss move-ins/outs, work orders, turns, vacancies, and other important updates that resulted in clear communication and an agreed-upon plan in place to rectify any issues while ensuring client, resident, employee, property, and company needs are being met
- Assisting and assuring clients from the point of first contact through touring, application, leasing, move-in, and residency processes, ensuring satisfaction throughout by providing a personalized experience in accordance with company and Fair Housing guidelines
- Completed frequent market surveys and comp shops to stay informed about the current market, identify trends and utilized information to generate traffic and stay ahead of competitors
- Contacted and followed up with residents ahead of their lease end date to discuss renewal packages and ensure their renewal agreement was sent in a timely manner once lease term was selected
- Trained new leasing team members and saw them through the onboarding process
- Utilized property management software to track leases and manage renewals
- Prepared lease agreements, collected security deposits and rent payments from tenants
Multifamily Specialist | SATORI/Julian32/Confluenc
POWER Apartment Leasing & Marketing Inc.
Denver, Colorado
05.2020 - 09.2020
- Assisted in setting up new properties/lease-ups with social media, ILS's, email, vendor accounts, operational procedures and forms, and partnerships
- Developed new promotions, unique marketing campaigns and planned community events to assist existing properties in increasing occupancy, traffic, resident retention and client satisfaction
- Strategized and formulated leasing and marketing plans to assist contracted properties in reaching and exceeding their sales goals and expectations
- Memorized vacant units and did walk-throughs to ensure they are clean and in the best condition to tour
- Responded to emails and voicemails- scheduled prospects for tours
- Conducted tours which highlighted the amenities of the property, apartment and neighborhood
- Followed up daily with all prospects, leads and tours
- Sent daily progress reports to property management, investors and ownership
- Reviewed all ILS's daily to ensure accuracy and updated as needed
- Assisted in processing rental applications and verifying applicant information
- Managed lease agreements and ensured compliance with property regulations
- Assisted in creating marketing materials including flyers, brochures, advertisements
Receptionist- Leasing Consultant | TAVA Waters
BH Management
Denver, Colorado
10.2017 - 06.2019
- Responsible for answering phone calls, all email correspondence, assisting current residents, scheduling tours, screening applicants, composing lease agreements, ensuring residents new home is ready for move-in along with the completion of move-in paperwork/process
- Energetically and thoughtfully touring prospective residents with a tailored approach based on the needs of each individual
- Provided excellent and consistent customer service to both residents and prospects
- Maintained thorough knowledge of amenities, floor plans and the color packages/slight differences within specific units of the 1,523 home- 6 neighborhood community, rental policies and procedures, promotional programs and leasing tools
- Settled resident conflicts using persuasive communication skills and expert knowledge of leasing agreements
Skills
- High energy with the ability to work and multitask efficiently in a fast-paced environment
- Extremely organized with superb attention to detail
- Excellent customer service skills with the ability to clearly and effectively communicate with people from all walks of life in a wide variety of situations
- Thrives on exceeding both managements and my own highly set standards and sales goals
- Proficient in Microsoft Word and Excel, Outlook, Onesite, Canva, MeetElise, Popcard, CRM, RentCafe, MRI, RentDynamics, Bluemoon, Yardi Voyager, YieldStar, SuiteSpot, Stratis, MyQ, all social media platforms and digital marketing
Awards Recognitions Volunteer Work
- Awarded the ‘Satisfact Summit Award’ for receiving both the most Google Reviews and highest rating of 5 stars at TAVA Waters on three separate occasions.
- Awarded the ‘Leader of the Pack’ award at TAVA Waters.
- Earned 1st place in a mini-model decorating competition judged by the Regional Manager at TAVA Waters.
- A combined telephone and on-site industry mystery shop score of 103.7% on my first day as a Leasing Consultant with TAVA Waters along with 2 additional 100% shop scores at 1600 Glenarm and another 100% at IMT at RidgeGate.
- Leased every Penthouse at 1600 Glenarm within my first 2-months working at property (some had a vacancy of 2+ years)
- Continued to lease every Penthouse that became available (This caused Northland to see the greatest ROI since they had purchased the property by over 30% as mentioned by the CEO during an on-site visit.)
- Raised 1600 Glenarm’s ‘trending’ percentage from 89% to 97% while being the only employee in the leasing office due to Greystar acquisition over a 1.5 week timespan
- Made and remained in Greystar’s top 5 communities for net leases in the state of Colorado for 3 months
- Won 'Premier Closer Award' for having IMT's highest national closing ratio my 2nd month with the company
Timeline
Leasing Consultant | IMT at RidgeGate
IMT Residential
12.2025 - Current
Leasing Consultant | 1600 Glenarm
Northland Investment Corporation/Greystar
02.2022 - 02.2024
Multifamily Specialist | SATORI/Julian32/Confluenc
POWER Apartment Leasing & Marketing Inc.
05.2020 - 09.2020
Receptionist- Leasing Consultant | TAVA Waters
BH Management
10.2017 - 06.2019