Tawny Hall
Eaton,IN
Summary
Dynamic professional with a proven track record at the City of Muncie Indiana, excelling in team leadership and customer relations. Enhanced operational efficiency through strategic policy implementation and staff training. Skilled in conflict resolution and budget preparation, driving improved service delivery and customer satisfaction.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
13
13
years of professional experience
Work History
Assistant Manager
City of Muncie Indiana
08.2023 - 11.2025
- Assisted in developing and implementing departmental policies to enhance operational efficiency.
- Coordinated staff training sessions, improving team performance and service delivery.
- Led initiatives focused on enhancing public engagement through effective communication strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Assisted in budget preparation, ensuring alignment with financial goals.
Office Clerk
City of Muncie Indiana
02.2023 - 08.2023
- Maintained accurate filing systems, enhancing document retrieval efficiency for staff.
- Assisted in scheduling appointments and meetings, optimizing office workflow and communication.
- Trained new clerical staff on office protocols and procedures, fostering a collaborative environment.
- Conducted data entry tasks with a focus on accuracy, supporting departmental reporting needs.
- Provided clerical support to company employees by copying, faxing, and filing documents.
EMT-Basic
New Chapel EMS
03.2021 - 01.2023
- Administered emergency medical care to patients in various critical situations.
- Operated and maintained medical equipment, ensuring readiness for emergency responses.
- Collaborated with healthcare teams to provide effective patient transport and treatment.
- Assessed patient conditions quickly to determine necessary interventions and resources.
- Documented patient information accurately, maintaining compliance with EMS protocols.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Sales Associate
Walmart
10.2018 - 02.2021
Stocker
American Woodmark
05.2013 - 05.2015
- Managed inventory levels by restocking shelves and organizing products efficiently.
- Monitored product expiration dates to ensure freshness and compliance with safety standards.
- Operated equipment for stock management, including pallet jacks and hand trucks.
- Assisted in training new staff on stocking procedures and safety protocols.
Education
EMT - EMT
Ivy Tech Community College of Indiana
Muncie09.2020
Skills
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff supervision
- Conflict resolution
- Workload management
Timeline
Assistant Manager
City of Muncie Indiana
08.2023 - 11.2025
Office Clerk
City of Muncie Indiana
02.2023 - 08.2023
EMT-Basic
New Chapel EMS
03.2021 - 01.2023
Sales Associate
Walmart
10.2018 - 02.2021
Stocker
American Woodmark
05.2013 - 05.2015
EMT - EMT
Ivy Tech Community College of Indiana