Taya Becker
Villara Corporation
Sacramento,California
22
years of professional experience
Results-driven Commercial Service Coordinator with over 20 years of experience in managing client requests and optimizing service delivery. Proven track record in implementing process improvements that enhance operational efficiency, ensuring high standards of customer satisfaction.
Work History
Commercial Service Coordinator and Project Manager
22 Years 6 Months- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
- Coordinated service requests, ensuring timely response to customer inquiries and issues.
- Developed and maintained effective communication channels between clients and service teams.
- Trained new team members on service protocols and software systems to streamline operations.
- Monitored service delivery metrics to identify areas for improvement and ensure quality standards.
- Analyzed client feedback to refine services, enhancing overall customer experience and retention rates.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Managed vendor relationships, negotiating contracts that optimized service delivery and reduced costs.
Education
High School Diploma
Skills
Service evaluation
Record management
Service planning
Data accuracy
Vendor management
Proficiency in office programs
Team leadership
Telephone communication
Note Taking
Timeline
Commercial Service Coordinator and Project Manager
Villara Corporation
04.2004 - CurrentRead More
Kennedy High Scool
High School Diploma
Read More