Taye Cureton
Brown Health University
Providence,RI
20
years of professional experience
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within a team to achieve organizational goals and adapt to changing needs. Skilled in-patient communication, insurance verification, appointment scheduling, and data management, providing reliable support in a fast-paced environment. Known for maintaining high standards and delivering results.
Work History
Patient Account Rep- ED
3 Years 3 Months- Coordinated patient scheduling, check-in, check-out, and payment processing to streamline billing operations.
- Verified patient insurance, demographic, and health history to ensure accuracy and compliance.
- Manage high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Outpatient Service Rep-Radiology
2 Years 6 Months- Coordinated front office operations, managing phone lines, greeting patients, and addressing inquiries to enhance patient experience.
- Scheduled radiology appointments and coordinated referral details to keep patient visits organized.
- Accurately recorded patient demographics, histories, referral sources, insurance information into electronic health records system to ensure proper documentation.
- Obtained patient prior medical history daily before patents upcoming appointments and procedures.
- Scanned and filed exam referrals to maintain organized patient records for radiology staff.
- Balanced registration, phone coverage, and patient support tasks while maintaining a steady office workflow.
Food Service Worker
2 Years 7 Months- Prepared patient meals according to standard recipes, portioning guidelines, and presentation requirements.
- Coordinated tray assembly with dietary staff to support accurate meal delivery across care units.
- Maintained sanitation across work surfaces, utensils, and prep areas in line with food safety procedures.
- Supported busy service periods by prioritizing orders and keeping meal preparation moving efficiently.
- Prepared ingredients and menu items according to recipes, portion standards, and food safety procedures.
- Checked order details, temperature, and presentation before meals reached patients or customers.
- Assisted team members with plating, prep work, and order completion during peak meal times.
- Rotated stock and checked ingredient freshness to support consistent food quality and safe service.
- Communicated meal changes and special requests clearly to kitchen staff to reduce service delays.
- Assisted patients with menu selections and communicated meal updates using clear, courteous service.
- Recorded meal orders and patient preferences using healthcare software and EMR workflows.
- Delivered patient meals with verified diet changes, special requests, and careful attention to serving times.
Cafe Worker
2 Years 5 Months- Prepared espresso beverages, brewed coffee, and maintained consistent drink quality during busy service periods.
- Operated point-of-sale system, processed payments, and handled customer orders accurately.
- Delivered friendly counter service, answered menu questions, and resolved routine customer concerns.
- Prepared café menu items following portioning, recipe, and food safety standards.
- Prepared sandwiches, salads and customers' food orders, following portioning, ingredient, and presentation standards.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Organized and re-stocked various stations and self-service items.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
FOH Staff Member/Baker/Expeditor
1 Year 1 Month- Prepared espresso-based drinks, cold beverages, and menu items with consistent quality
- Prepared sandwiches, soups, salads and beverages using grill, microwave, and steam tables to promote fresh and quality products.
- Demonstrated adaptability and flexibility by covering various roles within the café as needed, including barista, food prep, and cashier positions.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Monitored proofing, baking, and cooling stages to ensure proper texture and finish.
- Reviewed order details for accuracy, ensuring specifications, quantities, and due dates aligned with production needs.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated grills, ovens, and fryers while coordinating multiple orders.
- Collaborated with team members to execute seamless catering events for clients.
Crew Member
2 Years 8 Months- Delivered friendly guest service while accurately taking orders and processing payments at POS register.
- Prepared sandwiches, soups, salads, and bakery items following Au Bon Pain recipes and quality standards.
- Prepared espresso beverages, brewed coffee, and specialty drinks following quality and recipe standards.
- Restocked ingredients, beverages, and supplies to maintain efficient front-line operations.
- Restocked grab-and-go cases, beverage stations, and service areas to support smooth daily operations.
- Assisted with inventory counts and stocking of merchandise.
- Supported opening and closing routines, including setup, breakdown, cleaning, and shift readiness.
Crew Member
7 Months- Delivered friendly customer service while taking orders, answering questions, and resolving concerns quickly.
- Prepared coffee, espresso drinks, and food items following brand recipes and quality standards.
- Operated point-of-sale system to process transactions, handle payments, and balance cash drawer.
- Supported drive-thru and counter operations by maintaining speed, accuracy, and order consistency.
- Followed opening and closing procedures to secure workspace and prepare store for next shift.
- Assisted team members during busy periods to keep service efficient and guest experience consistent.
- Operated point-of-sale equipment and processed payments with attention to accuracy.
Food Service Worker/Nutrition Assistant
5 Years 1 Month- Assisted with patient meal delivery, verifying special diets and timely service across care units.
- Assisted patients with menu selections, supporting intake while honoring therapeutic guidelines.
- Collaborated with dietitians to ensure optimal nutrition for patients with specific dietary needs.
- Coordinated meal preparation and tray assembly, ensuring accuracy with diet orders and patient requests.
- Communicated diet changes to kitchen staff, reducing preparation errors and service delays.
- Maintained sanitation standards across kitchen, serving, and dish areas in compliance with food safety procedures.
- Provided support to individuals with special dietary needs to meet unique nutritional requirements.
- Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
- Checked meal components before service to confirm correct portions, substitutions, and delivery readiness.
- Handled menu requests and service updates with a calm, patient-focused approach during routine shifts.
Education
High School Diploma
Skills
Customer service excellence
Healthcare software
EMR
Appointment scheduling
Registration and admissions
Multitasking skills
Communication etiquette
Task prioritization
Critical thinking
Medical terminology
Insurance Verification
Food service expertise
Timeline
Patient Account Rep- ED
Brown Health University
07.2023 - CurrentRead More
Outpatient Service Rep-Radiology
Brown Health University
01.2021 - 07.2023Read More
Food Service Worker
Brown Health University
06.2018 - 01.2021Read More
Cafe Worker
Cafe Choklad
01.2016 - 06.2018Read More
FOH Staff Member/Baker/Expeditor
The Corner Bakery
12.2014 - 01.2016Read More
Crew Member
Au Bon Pain
03.2012 - 11.2014Read More
Crew Member
Dunkin Donuts
07.2011 - 02.2012Read More
Food Service Worker/Nutrition Assistant
Our Lady of Fatima Hospital
05.2006 - 06.2011Read More
Mount Pleasant
High School Diploma
Read More