TAYEEBA YASIN SUBHA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices.
Overview
6
6
years of professional experience
Work History
Shift Leader
CVS Pharmacy
06.2021 - Current
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Offered training and support to keep team members motivated and working toward objectives.
- Managed cash positions and made bank deposits.
Sales Associate
CVS Pharmacy
02.2018 - 06.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Discounted purchases by scanning and redeeming coupons.
- Processed refunds for worn, damaged and broken merchandise.
Pharmacy Technician
CVS Pharmacy
02.2019 - 04.2021
- Swiftly and correctly calculate dosages, dispense medications, prepare labels, and fill prescriptions accordingly
- Interpreted and processed medication orders under supervision of pharmacist.
- Operated cash registers to accept payments from customers.
- Entered prescription information into computer databases.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Answered telephones to respond to questions or requests.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Train new pharmacy technicians, ensuring customer service standards are adequately met.
Assistant to a Vascular Surgeon
Laurelton Heart Specialist
07.2020 - 03.2021
- Gathered and prepared instruments and surgical supplies.
- Communicated with patients and recorded vitals after surgical procedures to evaluate current health status.
- Assessed operating room for sterility before beginning procedures by evaluating overall room cleanliness, instruments and equipment.
- Continuously watched patients' vital signs and other telemetry monitors.
- Educated patients on treatment plans for long-term and at-home recovery.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Science - Health Services Administration
School of Professional Studies
06.2023
Associate of Science - Health Sciences
New York City College of Technology of The City University of New York
Brooklyn, NY05.2021
Skills
- Customer Service-Oriented
- Answering and Routing Calls
- Language Skills: English, Hindi, Urdu and Bengali
- MS Office: Word, Excel, Powerpoint, Access
- Money Management
- Attention to Detail
- Problem-Solving
- Compassionate Client Care
- Cash Supply Orders
- Good Work Ethic
- Computer Skills
- Multi Tasking
Timeline
Shift Leader
CVS Pharmacy
06.2021 - Current
Assistant to a Vascular Surgeon
Laurelton Heart Specialist
07.2020 - 03.2021
Pharmacy Technician
CVS Pharmacy
02.2019 - 04.2021
Sales Associate
CVS Pharmacy
02.2018 - 06.2019
Bachelor of Science - Health Services Administration
School of Professional Studies
Associate of Science - Health Sciences
New York City College of Technology of The City University of New York