Summary
Overview
Work History
Education
Skills
Timeline
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Tayjion O'Neal

Pittsburgh,PA

Summary

Retail professional with extensive experience at Kohl's and Express Wash Concepts, known for leading teams, enhancing customer satisfaction, and driving consistent sales growth. Skilled in inventory management, strategic merchandising, and fostering a positive work environment through effective communication and problem-solving. Reliable and proactive, with a keen ability to quickly grasp store operations and implement sales strategies efficiently. Eager to continue developing leadership and organizational skills in a dynamic retail management setting particularly in the Thrift Store Manager role.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Express Wash Concepts
07.2023 - 05.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Boosted company profitability through detailed expense tracking, analysis, and optimization efforts.
  • Managed volunteer relationships associated with our EWC cares initiatives.

Team Lead, Home and Kids Department

Kohl's
01.2023 - 07.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.

Store Associate, Home and Kids Department

Kohl's
09.2021 - 01.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Commonwealth Charter Academy
Homestead, PA

Skills

  • Supervising, training, and directing store staff

  • Planning and assigning work schedules

  • Conducting employee evaluations and managing performance

  • Hiring, promoting, and handling disciplinary actions

  • Creating a positive work environment through daily communication

  • Managing volunteer relationships

  • Overseeing item rotation, and marketing processes

  • Enforcing store policies and sanitation and safety standards

  • Managing bank deposits and register cash levels

Timeline

Assistant Store Manager

Express Wash Concepts
07.2023 - 05.2025

Team Lead, Home and Kids Department

Kohl's
01.2023 - 07.2023

Store Associate, Home and Kids Department

Kohl's
09.2021 - 01.2023

High School Diploma -

Commonwealth Charter Academy

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Tayjion O'Neal