Tayla Caldwell
Jacksonville
Summary
Personable and dedicated customer service representative with extensive experience. Solid team player with a positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
Customer Retention Specialist
Charter Communications
04.2025 - 03.2026
- Conducted follow-up calls to ensure resolution of customer concerns.
- Persuaded customers to retain services by offering discounts and special promotions on products and services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Contacted customers about potential service upgrades, new services and account changes.
Sales Consultant & Connectivity Expert
AT&T
10.2013 - 04.2025
- Analyzed customer needs and identified solutions to meet their requirements.
- Technologically adept in CRM programs, like Salesforce.
- Handled customer escalations due to billing issues, or missed appointments.
- Trained new staff on sales techniques and company policies effectively.
- Maintained knowledge of industry trends to offer informed recommendations.
Education
Associate of Science - Surgical Services
Florida State College of Jacksonville
Jacksonville, FL12-2027
High School diploma -
Deltona High School
01.2012
Skills
- Customer service experience
- Outstanding interpersonal skills
- Customer data confidentiality
- Call documentation
- Problem solving
References
Michael Blankenship, Previous supervisor, 4073762578
Timeline
Customer Retention Specialist
Charter Communications
04.2025 - 03.2026
Sales Consultant & Connectivity Expert
AT&T
10.2013 - 04.2025
Associate of Science - Surgical Services
Florida State College of Jacksonville
High School diploma -
Deltona High School