Tayler Smith
Melbourne
Summary
Results-driven Licensed Public Adjuster with expertise in evaluating and negotiating insurance claims. Enhances customer satisfaction through effective client communication and streamlined claims processing. Strengthens team collaboration by improving workflow efficiency and maintaining compliance. Skilled in organizational and time management, consistently optimizing office operations and delivering comprehensive clerical support.
Overview
5
5
years of professional experience
Work History
Office Assistant
Omega Public Adjusting
Melbourne
09.2025 - Current
- Managed office correspondence to ensure timely communication with clients and vendors.
- Organized and maintained filing systems for insurance claims, improving documentation retrieval.
- Handled incoming calls, efficiently directing inquiries to appropriate personnel to enhance response times.
- Processed claims documentation, ensuring accuracy and compliance with regulations.
- Supported team members with administrative tasks to enhance workflow efficiency.
Licensed Public Adjuster
Omega Public Adjusting
Melbourne
11.2022 - Current
- Evaluated insurance claims to ensure accuracy and compliance with regulations, enhancing client trust.
- Negotiated settlements with insurance companies on behalf of clients.
- Assisted clients in understanding policy coverage and claim processes.
- Prepared detailed damage reports that substantiated claim submissions, facilitating favorable settlements.
- Collaborated with contractors and appraisers to assess property damage, ensuring comprehensive evaluations for claims.
Server
28 North Gastropub
Melbourne
02.2024 - 10.2025
- Provided excellent customer service to enhance dining experience at a popular gastropub.
- Took and processed orders efficiently while maintaining attention to detail.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash transactions and processed payments accurately during busy shifts.
- Developed knowledge of menu items to assist customers with selections and pairings.
Sales Associate
All Uniform Wear
Melbourne
07.2022 - 11.2022
- Guided customers in product selection, enhancing their shopping experience.
- Ensured cleanliness and organization of sales floor and fitting rooms, contributing to a welcoming environment.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves with merchandise, ensuring proper placement and visibility.
- Collaborated with team members to enhance store displays and promotions.
- Addressed customer inquiries and resolved issues promptly, fostering customer loyalty.
Front Desk Receptionist
LA Fitness
Melbourne
05.2021 - 06.2022
- Greeted and assisted members at front desk, enhancing member experience.
- Managed member check-ins and account inquiries promptly.
- Answered phone calls, delivering information about services and memberships to support member engagement.
- Maintained cleanliness and organization of the reception area consistently.
- Processed membership applications and payments, ensuring accurate record-keeping and member satisfaction.
Sales Associate
Kohls Department Store
Melbourne
11.2020 - 04.2021
- Guided customers in product selection, enhancing overall shopping experience.
- Addressed customer inquiries and resolved issues promptly, fostering satisfaction and loyalty.
- Operated cash register and processed customer transactions efficiently.
- Ensured cleanliness and organization of sales floor and fitting rooms to create welcoming environment.
Education
Insurance -
Central Insurance School
St. Petersburg, FL07-2022
High School Diploma -
Melbourne Central Catholic
Melbourne, FL05-2020
Skills
- Office administration and claims processing
- Client communication and customer service
- Team collaboration and scheduling
- Time management and attention to detail
- Mail management
- Negotiation and filing organization
Timeline
Office Assistant
Omega Public Adjusting
09.2025 - Current
Server
28 North Gastropub
02.2024 - 10.2025
Licensed Public Adjuster
Omega Public Adjusting
11.2022 - Current
Sales Associate
All Uniform Wear
07.2022 - 11.2022
Front Desk Receptionist
LA Fitness
05.2021 - 06.2022
Sales Associate
Kohls Department Store
11.2020 - 04.2021
Insurance -
Central Insurance School
High School Diploma -
Melbourne Central Catholic