Tayler Tucker
Charlotte,NC
Summary
Proven Customer Service Specialist, adept in consultative sales and technical support, enhanced Avis & Budget Car Rental's customer satisfaction through expert vehicle management and service facilitation. Leveraging skills in data entry and customer service, consistently exceeded performance targets. Skilled in fostering positive experiences, demonstrating exceptional product knowledge and follow-up skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Go Health
02.2023 - Current
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative/Valet Driver
Avis & Budget Car Rental
03.2022 - 02.2023
- Transported cars from Car rental drop off parking deck, to maintenance shop to be cleaned and serviced
- Maintained a quality customer service when assisting customers with information upon request
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
Customer Service Cashier
Target
06.2020 - 03.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
No Degree - Social And Administration
Strayer University
Washington, DC04.2025
High School Diploma -
Hunter Huss High School
Gastonia, NC06.2016
Skills
- Consultative Sales
- Call Management
- Report Generation
- Product Knowledge
- Follow-up skills
- Clerical Support
- Customer Service
- Money handling abilities
- Technical Support
- Live chat support
- Scheduling
- Data Entry
- Data Collection
Timeline
Customer Service Representative
Go Health
02.2023 - Current
Customer Service Representative/Valet Driver
Avis & Budget Car Rental
03.2022 - 02.2023
Customer Service Cashier
Target
06.2020 - 03.2022
No Degree - Social And Administration
Strayer University
High School Diploma -
Hunter Huss High School
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