Tayler Veloria
Las Vegas,Nevada
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organiza Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
1700 Industrial Self Stroage
Las Vegas, Nevada
09.2021 - Current
- Consistently upheld a professional demeanor and prioritized customer satisfaction in an office setting
- Managed storage unit transactions, overseeing unit allocation and lock management.
- Maintained cleanliness of units to meet customer expectations
- Ensured customer delight by providing excellent service to customers
- Ensured optimal functioning of vehicles through regular maintenance checks
- Conducted regular inspections to ensure vehicles were clean and ready for customer use
- Delivered clear and concise instructions on operating vehicles to optimize customer satisfaction
- Effectively resolves customer concerns by providing appropriate solutions
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Monitored staff performance to ensure adherence to customer service standards.
- Consistently attends all mandated weekly meetings punctually
Team Member
ASICS Outlet Store
Las Vegas, Nevada
10.2019 - 07.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Prepared reports on sales activities, customer feedback, and inventory status.
Janitorial Worker
M & M Labor Inc
Las Vegas, Nevada
09.2017 - 03.2018
- Empty trash cans and replace liners as needed.
- Gathered and emptied trash cans and disposed of bags.
- Acquired practical skills in the working industry through this temporary role.
Education
High School Diploma -
Silverado High School
Las Vegas, NV06-2019
Skills
- Schedule Coordination
- Workflow Management
- Decision-Making
- Customer Service
- Staff Management
- Policy Enforcement
- Administrative Support
- Customer Relationship Management (CRM)
- Excellent time management skills
- Problem-Solving
- Product Knowledge
Timeline
Customer Service Manager
1700 Industrial Self Stroage
09.2021 - Current
Team Member
ASICS Outlet Store
10.2019 - 07.2021
Janitorial Worker
M & M Labor Inc
09.2017 - 03.2018
High School Diploma -
Silverado High School
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