TAYLINE CATES
Brooklyn
Summary
Customer service professional with extensive experience at Optimum, specializing in call handling and issue resolution. Demonstrated success in enhancing service delivery through effective team collaboration and CRM software expertise. Focused on resolving customer inquiries and improving satisfaction with informed recommendations and solutions.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Optimum
New York
12.2023 - 06.2025
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Documented all customer interactions in CRM for efficient follow-up.
- Assisted customers with inquiries related to services and appointment scheduling.
- Handled incoming calls, delivering accurate information to clients.
- Collaborated with team members to enhance service delivery processes.
Customer Service Representative
Jewish Community Centre
New York
03.2022 - 10.2023
- Managed scheduling for recreational activities and events for diverse community groups.
- Processed registrations and payments for classes and special events efficiently.
- Assisted members with inquiries about programs and services offered at community centre.
- Handled member feedback to enhance service delivery and engagement initiatives.
Call Center Representative
Viva Eve
New York
01.2020 - 03.2022
- Assisted customers with inquiries regarding services and appointment scheduling.
- Handled incoming calls and provided accurate information to clients.
- Documented customer interactions in the CRM system for follow-up.
- Maintained knowledge of company services to offer informed recommendations.
- Managed customer accounts and updated information as needed.
Education
High School Diploma -
East Brooklyn Community
New York06-2018
Skills
- Customer service and support
- CRM software proficiency
- Call handling and issue resolution
- Appointment scheduling
- Team collaboration
Timeline
Call Center Representative
Optimum
12.2023 - 06.2025
Customer Service Representative
Jewish Community Centre
03.2022 - 10.2023
Call Center Representative
Viva Eve
01.2020 - 03.2022
High School Diploma -
East Brooklyn Community
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