Taylon Wilkinson
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Park Services Attendant
Universal Studios
11.2024 - Current
- Improved park cleanliness by regularly patrolling park areas and picking up litter.
- Enhanced visitor safety by promptly reporting any hazards or maintenance issues to park management.
- Provided excellent customer service, addressing visitor inquiries and concerns with professionalism and empathy.
- Collaborated with team members on various projects for overall park improvement and upkeep.
- Maintained accurate records of daily activities, incidents, and maintenance needs for streamlined communication among staff members.
Front Desk Agent
Hampton Inn-Corydon, IN
07.2024 - 10.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Retail Sales Associate
Philadelphia Museum of Art-Philadelphia, PA
08.2022 - 06.2024
- Facilitated museum merchandise sales
- Organized and arranged stock
- Addressed customer needs and questions
Development and Marketing Intern
Philadelphia Theatre Company-Philadelphia, PA
09.2023 - 03.2024
- Drafted and sent letters of acknowledgment to company donors
- Drafted and proofread copy for marketing and fundraising initiatives
- Compiled information for Playwise production program
Event Staff
Van Gogh Immersive Experience-Philadelphia, PA
10.2021 - 07.2022
- Collected admission information from guests
- Monitored guest activities to ensure compliance with safety regulations and practices
Intermittent Historical Interpreter
CORYDON CAPITOL STATE HISTORIC SITE-Corydon, IN
08.2019 - 08.2021
- Adapted historical records into the story of Indiana for an audience
- Coordinated guided tours with significant historical information
- Expanded on information to answer guest inquiries
Team Member
Dart Rush-Louisville, KY
05.2019 - 08.2019
- Provided safe, engaging experience overseeing Nerf-based games
- Prepared guests for entry by explaining rules and providing rental equipment
- Maintained rental equipment cleanliness and sanitization
Comics Manager
Von's Shops-West Lafayette, IN
04.2018 - 04.2019
- Prepared monthly orders for new and replacement product
- Promoted sales of comics, graphic novels, and related merchandise
- Administered employee tasks and responsibilities
- Correlated weekly sales numbers
Guest Service Representative
Caesars Southern Indiana - EBCI Holdings-Elizabeth, IN
02.2015 - 02.2018
- Ensured courteous and informative guest contact
- Confirmed guest reservations and registered arrivals
- Posted charges and settled folios for guests checking out
Environmental Services Attendant
Caesars Southern Indiana - EBCI Holdings-Elizabeth, IN
03.2014 - 02.2015
- Maintained clean and sanitary environment on casino property
- Performed cleaning duties according to periodic maintenance schedule
- Maintained and stocked cleaning equipment and chemical solutions
Temporary Stower
Amazon Fulfillment SDF-Jeffersonville, IN
09.2013 - 02.2014
- Distributed inbound merchandise to storage bins throughout warehouse
- Reorganized storage bins
Shift Manager
Taco Bell-Corydon, IN
03.2011 - 08.2013
- Coordinated team member shift positions,
- Oversaw product stock and preparation
- Maintained store sanitation and cleanliness
- Strove to guarantee customer satisfaction
Volunteer Counselor
Pyoca Camp & Retreat Center-Brownstown, IN
07.2010 - 07.2010
- Supervised junior high campers in various activities
- Provided safe and fun learning environment
Education
Bachelor of Science - Screenwriting and Playwriting
Drexel University
06.2024
Associate of Arts - Liberal Arts & Sciences
Ivy Tech Community College
06.2021
Skills
- Research
- Communication
- Customer Service & Guest Relations
- Problem solving
- Time management
- Organizational skills
- Adaptability
- Computer literacy
- Writing skills
- Proofreading
- Microsoft Office (Word, Excel, PowerPoint)
- Record keeping
Timeline
Park Services Attendant
Universal Studios
11.2024 - Current
Front Desk Agent
Hampton Inn-Corydon, IN
07.2024 - 10.2024
Development and Marketing Intern
Philadelphia Theatre Company-Philadelphia, PA
09.2023 - 03.2024
Retail Sales Associate
Philadelphia Museum of Art-Philadelphia, PA
08.2022 - 06.2024
Event Staff
Van Gogh Immersive Experience-Philadelphia, PA
10.2021 - 07.2022
Intermittent Historical Interpreter
CORYDON CAPITOL STATE HISTORIC SITE-Corydon, IN
08.2019 - 08.2021
Team Member
Dart Rush-Louisville, KY
05.2019 - 08.2019
Comics Manager
Von's Shops-West Lafayette, IN
04.2018 - 04.2019
Guest Service Representative
Caesars Southern Indiana - EBCI Holdings-Elizabeth, IN
02.2015 - 02.2018
Environmental Services Attendant
Caesars Southern Indiana - EBCI Holdings-Elizabeth, IN
03.2014 - 02.2015
Temporary Stower
Amazon Fulfillment SDF-Jeffersonville, IN
09.2013 - 02.2014
Shift Manager
Taco Bell-Corydon, IN
03.2011 - 08.2013
Volunteer Counselor
Pyoca Camp & Retreat Center-Brownstown, IN
07.2010 - 07.2010
Bachelor of Science - Screenwriting and Playwriting
Drexel University
Associate of Arts - Liberal Arts & Sciences
Ivy Tech Community College
Similar Profiles
David PhillipsDavid Phillips
Merchandiser /Merchandise Stocker at Universal StudiosMerchandiser /Merchandise Stocker at Universal Studios
KYLE LOEHRKYLE LOEHR
Distributor, F&B Warehouse at Universal StudiosDistributor, F&B Warehouse at Universal Studios
Krystal MartinezKrystal Martinez
Food Stand Attendant at Universal StudiosFood Stand Attendant at Universal Studios