Taylor Abbott
West Springfield,MA
Summary
Dedicated Server recognized for outstanding productivity and efficiency in fast-paced dining environments. Expertise in customer service, time management, and conflict resolution ensures seamless dining experiences. Strong communication and adaptability skills contribute to high customer satisfaction and effective teamwork. Aiming to enhance guest experiences while driving operational excellence.
Overview
7
7
years of professional experience
Work History
Server
Villa Napoletana
East Longmeadow, MA
06.2022 - 08.2023
- Enhanced the skills and knowledge of newly hired servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered top-tier customer service to achieve satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Consistently verified cleanliness and organization in the dining room.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Streamlined operations by evaluating customer suggestions.
Server
Uno Pizzeria & Grill
Springfield, MA
02.2018 - 01.2019
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared drinks according to standard recipes.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed current on special deals, new dishes, and marketing activities.
Server
Bertuccis Restaurant
West Springfield, MA
06.2016 - 03.2017
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science - Marketing
Western New England University
Springfield, MA05-2016
Skills
- Point of sale operation
- Food sales and promotion
- Relationship management
- Sales expertise
- Server training
- Strong work ethic
Timeline
Server
Villa Napoletana
06.2022 - 08.2023
Server
Uno Pizzeria & Grill
02.2018 - 01.2019
Server
Bertuccis Restaurant
06.2016 - 03.2017
Bachelor of Science - Marketing
Western New England University
Similar Profiles
Rebecca LintonRebecca Linton
Fine Dining Front Manager at Villa NapoletanaFine Dining Front Manager at Villa Napoletana
Christine NormandChristine Normand
Server/Bar Tender at Villa NapoletanaServer/Bar Tender at Villa Napoletana
William DancyWilliam Dancy
Prep Cook at Villa NapoletanaPrep Cook at Villa Napoletana