Taylor Allen
ALORICA
Lavaca,AR
2
Certifications
15
years of professional experience
Customer Service Representative delivering support for 70+ customer cases per week with clear communication, active listening, and calm issue resolution. Handles customer questions, de-escalates concerns, and provides accurate information across phone and email while meeting response-time and resolution expectations. Brings experience with CRM software and service delivery in healthcare and contact center settings.
Work History
Customer Service Representative
2 Years 4 Months- Handle 80 inbound calls daily while delivering courteous, accurate customer support.
- Answer inbound calls promptly and direct customers to the appropriate support channel.
- Deliver professional service that supports a positive customer experience during routine inquiries.
- De-escalate difficult conversations and resolve customer complaints with professionalism and empathy.
- Document issue details in CRM software for consistent case handling and follow-up.
Customer Service Representative
2 Years 4 Months- Handle 80 customer inquiries weekly across phone and email channels, delivering clear guidance and timely follow-up.
- Manage high-volume calls and emails while maintaining consistent response times and accurate case resolution.
- Apply strong product knowledge to explain plan details, answer account questions, and support informed customer decisions.
- Review documentation carefully and coordinate patient services support while following privacy and accuracy requirements.
Customer Service Representative
3 Months- Handle incoming customer calls with a calm, professional approach and provide clear account support.
- Document customer interactions in the system to maintain accurate records for follow-up and review.
- Support customer relations by addressing concerns promptly and maintaining a courteous tone throughout each interaction.
- Use CRM records to track customer requests and coordinate accurate case updates across interactions.
Customer Service Representative
1 Month- Answered customer questions by phone and provided accurate information in a professional, courteous manner.
- Documented service interactions in customer records to support consistent follow-up and case tracking.
- Reviewed account details to verify information and route requests to the appropriate team.
- Entered customer data into systems with attention to detail and consistent record quality.
CSUSTOMER SERVICE REPRESENTIVE
1 Month- Handled inbound customer inquiries with clear, professional communication and accurate account information.
- Maintained orderly documentation for service requests, follow-ups, and customer issue tracking.
- Supported customers with prompt problem solving and courteous communication across phone interactions.
- Entered customer information accurately into service systems and updated records after each interaction.
RCA
1 Month- Provided courteous service to customers at the counter and during route interactions.
- Managed mail handling tasks according to route and office procedures.
- Resolved customer complaints with professionalism and clear follow-up on service concerns.
- Organized mail, parcels, and delivery materials for timely route completion.
Customer Service Representative/Trainer
2 Years 3 Months- Supported 10 quality reviews monthly by checking case notes, service accuracy, and adherence to customer service standards.
- Handled 100 customer calls weekly, resolving questions, complaints, and account issues with clear, professional communication.
- Resolved customer issues by phone and documented each interaction accurately in CRM software.
- Processed orders and updated customer records to keep service requests moving efficiently.
- Trained new team members on customer service procedures, call handling expectations, and daily workflow.
Customer Service Representative
3 Years 3 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
1 Year 5 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Front Desk Receptionist
6 Months- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service Representative
2 Years 6 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
3 Years 6 Months- Customer service rep
Education
High School Diploma
High school diploma
Skills
Customer service
Customer complaint resolution
Order processing
Customer relations
Phone communication
Microsoft Excel
Patient services coordination
Medical terminology
HIPAA
Insurance claims support
Trainer onboarding
Staff training
Quality monitoring
CRM software
Documentation review
Certification
Driver's License
Personal Information
- Driving License: Non-CDL Class C
- Work Permit: Authorized to work in the US for any employer
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service Representative
ALORICA
08.2026 - CurrentRead More
Customer Service Representative
AFS
07.2026 - 08.2026Read More
CSUSTOMER SERVICE REPRESENTIVE
Rheem
06.2026 - 07.2026Read More
RCA
UNITED STATES POST OFFICE
04.2026 - 05.2026Read More
Customer Service Representative
The Cigna Group
07.2024 - CurrentRead More
Customer Service Representative
The Cigna Group
07.2024 - CurrentRead More
Customer Service Representative/Trainer
Everise
11.2020 - 02.2023Read More
Customer Service Representative
Everise
11.2019 - 02.2023Read More
Customer Service Representative
TTEC
01.2018 - 06.2019Read More
Front Desk Receptionist
Hampton By Hilton
04.2015 - 10.2015Read More
Customer Service Representative
Experian
03.2013 - 09.2015Read More
Customer Service Representative
Experian
03.2012 - 09.2015Read More
East Poinsett Co. High School
High school diploma
Read More
East Poinsett Co. High School
High School Diploma
Read More