Taylor Alvarado
Modesto,CA
Summary
Dynamic customer service professional with a high-energy attitude and proven complaint skills, honed at Persuasion Brewery. Adept at multitasking and fostering customer relations, I consistently achieved sales goals while enhancing client satisfaction through tailored support and effective communication. Committed to delivering exceptional service and driving business success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Applebee's Grill + Bar
08.2023 - 01.2025
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Bartender
Persuasion Brewery
05.2021 - 02.2023
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Personal In-Home Caregiver
Personal Employer
07.2018 - 02.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Sales Manager
Prime Shine Car Wash
03.2016 - 07.2018
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed accounts to retain existing relationships and grow share of business.
Education
High School Diploma -
James C. Enoch’s High School
Modesto, CA2016
Skills
Account updating
Scheduling
Complaint resolution
Order processing
Customer relations
Punctuality and reliability
Multitasking and organization
Follow-up skills
Customer service
Time management
High-energy attitude
Critical thinking
Timeline
Customer Service Representative
Applebee's Grill + Bar
08.2023 - 01.2025
Bartender
Persuasion Brewery
05.2021 - 02.2023
Personal In-Home Caregiver
Personal Employer
07.2018 - 02.2021
Sales Manager
Prime Shine Car Wash
03.2016 - 07.2018
High School Diploma -
James C. Enoch’s High School