Taylor Antoine
Roxana,IL
Summary
Experienced with coordinating complex scheduling tasks and managing patient appointments. Utilizes effective communication and organizational skills to ensure smooth clinic operations. Track record of improving scheduling efficiency and patient satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Washington University School of Medicine
St Louis, MO
09.2025 - Current
- Facilitated patient check-in processes, ensuring accuracy and efficiency in appointment scheduling.
- Managed patient inquiries through phone and in-person communication, enhancing overall customer satisfaction.
- Collaborated with healthcare providers to coordinate patient care and streamline service delivery workflows.
- Utilized electronic health record systems to maintain accurate patient information and support clinical operations.
- Implemented process improvements that reduced wait times, enhancing clinic efficiency and patient experience.
- Monitored compliance with regulatory standards, ensuring high-quality service delivery within healthcare protocols.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Sale Manager
Munie Leisure Center
4200 North Illinois Street
03.2021 - Current
- Developed and executed sales strategies to enhance market penetration and drive revenue growth.
- Led a team of sales representatives, providing mentorship and fostering a high-performance culture.
- Analyzed market trends and competitor activities to inform strategic decision-making and product positioning.
- Implemented customer relationship management (CRM) systems to optimize client interactions and improve service delivery.
Surgery Scheduler
Landmark Surgery Center
9701 Landmark Parkway Dr
08.2018 - 03.2021
- Scheduled surgical appointments, ensuring optimal use of operating room resources.
- Coordinated patient communications to confirm procedures and provide necessary pre-operative instructions.
- Maintained accurate records of patient information and appointment schedules using electronic health record systems.
- Collaborated with surgical teams to facilitate efficient workflow and minimize delays in patient care.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Assistant Manager
Sonic
East Alton, IL
05.2017 - 08.2018
- Assisted in developing and implementing operational strategies to enhance team performance and efficiency.
- Coordinated daily activities, ensuring alignment with organizational goals and adherence to company policies.
- Trained new staff on procedures, fostering a collaborative work environment and promoting best practices.
- Monitored inventory levels, facilitating timely replenishment and minimizing disruptions in service delivery.
- Supported budget management by tracking expenses and identifying cost-saving opportunities within the department.
- Maintained accurate records of employee performance, aiding in performance reviews and developmental plans.
Car Hop
Sonic
East Alton, IL
09.2014 - 05.2017
- Delivered high-quality customer service while taking and delivering food orders efficiently.
- Maintained cleanliness and organization of work area to ensure a safe environment for customers and staff.
- Learned menu items and prepared beverages to provide accurate information to customers.
- Assisted with cash handling, accurately processing customer transactions using point-of-sale systems.
- Collaborated with team members to ensure timely order delivery during peak hours.
- Adapted quickly to changing priorities in a fast-paced dining environment, enhancing overall service efficiency.
Education
High School Diploma -
Roxana High School
Roxana, IL05-2017
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Computer skills
- Attention to detail
- Data entry
- Customer service
- Effective multitasking
- Schedule coordination
- Telephone etiquette
- Medical terminology
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
Timeline
Patient Service Representative
Washington University School of Medicine
09.2025 - Current
Sale Manager
Munie Leisure Center
03.2021 - Current
Surgery Scheduler
Landmark Surgery Center
08.2018 - 03.2021
Assistant Manager
Sonic
05.2017 - 08.2018
Car Hop
Sonic
09.2014 - 05.2017
High School Diploma -
Roxana High School