Annabelle Zeno
North Miami,FL
Summary
I am a dedicated nursing student with 2 1/2 years of academic experience. Fluent in both English and Spanish. Passionate about proving compassionate, patient- centered care and excelling in a fast- paced healthcare environment. Seeking opportunities to further develop skills in my field.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Orthodontic Experts
Greenwood, Indiana
04.2025 - Current
- Assisted patients with scheduling appointments and managing their medical records.
- Provided information about services, procedures, and insurance options to patients.
- Handled patient inquiries via phone and in-person with professionalism and empathy.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained accurate patient records using electronic health record systems.
- Managed patient check-in and check-out processes efficiently during peak hours.
- Collaborated with clinical staff to ensure seamless patient service delivery.
- Addressed patient concerns promptly to enhance overall satisfaction and experience.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Sorted and distributed incoming mail daily.
- Referred patients to appropriate professionals and services.
- Communicated financial obligations to patients and collected fees at time of service.
Driver
Advanced Auto Parts
11.2024 - 03.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Front Desk Medical Receptionist
Ideal Medical and Wellness
03.2023 - 09.2024
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Order and label blood test along with scheduling blood bank pick ups.
- Refilled or called in new medication to pharmacies per Doctor's order
- Took the patients blood pressure and temperature.
Front Desk Medical Receptionist
Akumin Imaging
10.2022 - 05.2023
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Received and routed laboratory results to correct clinical staff members.
- Greeted patients warmly upon arrival, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems effectively.
- Verified patient insurance information to facilitate smooth check-in processes.
- Answered phone calls promptly, providing accurate information and assistance.
- Collected patient information and maintained confidentiality in compliance with regulations.
- Coordinated communication between medical staff and patients for seamless operations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted patients, verified insurance information and collected copays.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL06-2027
Phlebotomist - Phlebotomy
Phlebotomy Training Specialist
Indiana07-2025
High School Diploma -
Miami Beach Senior High
Miami Beach, FL06-2022
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Flexible schedule
- Punctuality
- Safety protocols
- Relationship building
- Fluent in both English and Spanish
- Patient assessment and care planning
- Attention to detail
- Team building
- Friendly and outgoing
- HIPAA compliance
- Appointment scheduling
- Electronic health records
- Patient care
- Team collaboration
- Medicaid
- Patient greeting
- Payment collection
- Scheduling appointments
- Phone etiquette
- Appointment confirmation
- Insurance verification
- Patient check-in
- Patient follow-up
- Appointment reminders
- Patient confidentiality
Certification
- CPR
- Phlebotomy
References
References available upon request.
Language
- English
- Spanish
Timeline
Patient Service Representative
Orthodontic Experts
04.2025 - Current
Driver
Advanced Auto Parts
11.2024 - 03.2025
Front Desk Medical Receptionist
Ideal Medical and Wellness
03.2023 - 09.2024
Front Desk Medical Receptionist
Akumin Imaging
10.2022 - 05.2023
Associate of Science - Nursing
Miami Dade College
Phlebotomist - Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Miami Beach Senior High