Jazlynn Paige Winnie
Chattanooga,TN
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Erlanger Baroness Hospital
01.2023 - 08.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Managed patient registration process, confirming data accuracy and completeness.
- Investigated insurance claims denials and appeals.
Dispatcher
F2F Transport
08.2022 - 12.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 26 fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Office Manager
Christopher Prater MD.
01.2019 - 08.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Social Work -
Chattanooga State Community College
Chattanooga, TN05.2024
High School Diploma -
Ooltewah High School
Ooltewah, TN05.2019
Skills
- Proficient in Microsoft Office
- Data Entry
- Team Management
- Account Updating
- Knowledge in Medical terminology
- Effective time management skills
- Ability to work independently
- Self motivated
- Time management
Timeline
Patient Service Representative
Erlanger Baroness Hospital
01.2023 - 08.2023
Dispatcher
F2F Transport
08.2022 - 12.2022
Office Manager
Christopher Prater MD.
01.2019 - 08.2022
Social Work -
Chattanooga State Community College
High School Diploma -
Ooltewah High School
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