Gisella Varela-Abrego
Spring Valley,CA
Summary
Flexible hard worker ready to learn and contribute to team success. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Family Health Centers of San Diego
San Diego
08.2019 - 07.2020
- Registering and updating patient information
- Manage incoming phone calls and resolving patients inquiries
- Expertise in document preparation, scheduling, meeting coordination, and office supply management
- Strong ability to identify operational issues and recommend solutions to enhance efficiency and effectiveness
- Proficient in retrieving and analyzing data to comply with financial, legal, and administrative requirements
- Providing information regarding patients accounts while complying with HIPPA guidelines and regulations
Barista
Starbucks Coffee Company
San Diego
10.2014 - 08.2019
- Actively greet customers and listen attentively to client needs
- Ability to work well under pressure during high customer volumes
- Able to prepare coffee-based drinks and beverages, while following health code standards
- Accurately process transactions while following all policies and procedures
- Provided excellent customer service by responding to inquiries quickly and professionally.
Public Relations Intern
Family Reunion
Bakersfield
06.2018 - 08.2018
- Drafted press releases, advisory letters and donation letters
- Located several family leading experts and assembled advisory board list
- Assisted with interviews, photoshoots, managed fundraisers and community events
- Scheduled and arranged radio television interviews
- Compiled contact lists for targeted media campaigns
- Created content for social media
Education
Bachelor’s of Communications -
California State University, Bakersfield
Bakersfield, CASkills
- Fluent in Spanish
- Proficient in Microsoft Office
- Proficient in CMISM 20
- Knowledgeable in KRONOS Software
- Conflict Resolution
- Customer Service
- Time management
- Phone Etiquette
- HIPPA Compliance
- Appointment Scheduling
Accomplishments
- CSU Bakersfield Dean’s List - Fall 2017, Spring 2018 & 2019
- Starbucks Partner of the Quarter; Bakersfield, CA - Quarter, 2017
- Starbucks Partner of the Quarter; Bonita, CA - Quarter, 2015 & 2016
References
References upon request
Timeline
Patient Service Representative
Family Health Centers of San Diego
08.2019 - 07.2020
Public Relations Intern
Family Reunion
06.2018 - 08.2018
Barista
Starbucks Coffee Company
10.2014 - 08.2019
Bachelor’s of Communications -
California State University, Bakersfield
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