Deanna Herrera
Orem,UT
Summary
Professional with background in coordinating complex cases, ensuring seamless operations, and effective client management. Known for strong communication, analytical skills, and problem-solving abilities. Consistently delivers results through team collaboration and adaptability in fast-paced environments. Skilled in conflict resolution, documentation, and maintaining client confidentiality.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
Orem, UT
10.2021 - Current
- Managed patient scheduling and appointment coordination to enhance service efficiency.
- Assisted patients in navigating healthcare services and insurance processes effectively.
- Improved patient experience by addressing inquiries and resolving concerns promptly.
- Collaborated with healthcare teams to streamline communication and ensure accurate patient information.
Dental Assistant/Receptionist
Mountainlands Community Health Center
Provo, UT
01.2019 - 08.2021
- Answering phone calls.
- Scheduling patients.
- Assisting doctor with procedure.
- Sterilization
Manager Housekeeping
American housekeeping of Utah
Orem, UT
04.2018 - 12.2018
- White glove service
- Cleaning clients houses
- Managing team assignments
- Interviews
Dental Assistant
Professional Dental
Lindon, UT
09.2017 - 02.2018
- Chairside Assistant
- Sterilization
- Procedure set up
- Charting
- Dentrix
- Scheduling patients
- Polishing
- X-rays
Education
High School Diploma -
Weber State University
Ogden, UT05-2029
Dental Assistant - undefined
Practical Dental of Utah
Lindon, UT09-2017
None in Medical Assistant-Graduate - undefined
Computer Career Center a Division of Vista College
Las Cruces, NM01-2015
High School Diploma - undefined
Las Montanas Charter High School
Las Cruces, NM01-2011
Skills
- Assisting
- HIPAA compliance
- Scheduling appointments
- Fluent in English
- Fluent in Spanish
- Verbal and written communication
- Dentrix
- Billing
- Receptionist
- Filing
- Scheduling
- CPR
- Bilingual
- Customer service
Certification
- CPR/First Aid
- CPR
- X-ray
- Certified Dental Assistant
Additional Information
- Fluent in both Spanish/English
- Ability to Multi task
- Reliable
- Positive Attitude
- Excellent Customer Service
- Postive Work ethic
- Inventory
- OSHA/HIPAA
- Phone Etiquette
- Vitals
- Anatomy & Physiology
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Service Representative
Intermountain Healthcare
10.2021 - Current
Dental Assistant/Receptionist
Mountainlands Community Health Center
01.2019 - 08.2021
Manager Housekeeping
American housekeeping of Utah
04.2018 - 12.2018
Dental Assistant
Professional Dental
09.2017 - 02.2018
High School Diploma - undefined
Las Montanas Charter High School
None in Medical Assistant-Graduate - undefined
Computer Career Center a Division of Vista College
Dental Assistant - undefined
Practical Dental of Utah
High School Diploma -
Weber State University