Cindy Percel
Dedham,MA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in epic.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Atrius Health
12.2020 - 12.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Managed over 100 customer calls per day
- Filed and maintained patient records in accordance with HIPAA regulations
- Used EPIC to schedule appointments
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Medical Assistant
Lahey Medical Center
04.2017 - 11.2020
- Perform Vital Signs
- Room Patients/Refill Rx
- Phlebotomy
- Performed front desk duties, including answering phones, scheduling appointments and greeting patients.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Infusion room scheduler
- Created weekly schedules for nurses, taking into account sick days and vacation time.
Assistant Sales Manager
Gap
01.2016 - 01.2017
- Assisted sales team with completing customer transactions and managing issues
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Education
Professional Medical Assistant Certificate -
Salter School
Malden, MA06.2017
Office Works Certificate -
Catholic Charities
Lynn, MA05.2015
High School Diploma -
Salem High School
Salem, MA06.2011
Skills
- Fluent in Spanish
- Proficient in Epic
- Proficient in Microsoft Office
- Proficient in performing vital signs and phlebotomy
- Good Communication Skills, Ability to work well in a fast-paced environment
- Appointment Scheduling
- Customer Service
- HIPAA Compliance
- Medical terminology knowledge
Timeline
Patient Service Representative
Atrius Health
12.2020 - 12.2023
Medical Assistant
Lahey Medical Center
04.2017 - 11.2020
Assistant Sales Manager
Gap
01.2016 - 01.2017
Professional Medical Assistant Certificate -
Salter School
Office Works Certificate -
Catholic Charities
High School Diploma -
Salem High School
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