TAYLOR AUTREY
Duckhorn Portfolio
Mendocino ,CA
8
years of professional experience
Results-driven wine industry professional with expertise in wine selection, inventory management, and customer education. Proven ability to enhance team collaboration and drive sales through exceptional customer service and wine tasting experiences. Committed to fostering positive team dynamics while continually expanding knowledge and skills.
Work History
Wine Specialist
1 Year 5 Months- Educated customers on wine selection, pairings, and tasting notes to enhance overall experience.
- Enhanced customer satisfaction by providing personalized wine recommendations based on individual preferences and meal pairings.
- Developed a loyal customer base through exceptional service, fostering repeat business and word-of-mouth referrals.
- Provided exceptional customer service in fast-paced environments, ensuring guest satisfaction and repeat business.
Server
6 Months- Managed multiple tables simultaneously, maintaining high service quality and enhancing guest satisfaction.
- Served food and beverages promptly, ensuring attentive response to customer needs and enhancing dining experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Collaborated with team members during busy shifts to streamline workflow and deliver exceptional guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cleared and reset tables after guests finished dining to maintain cleanliness and readiness for new customers. to keep dining room and work areas clean.
House Cleaner
1 Year 10 Months- Disinfected kitchen utensils, ensuring safe food preparation
- Sanitized doorknobs and light switches to reduce risk of illness
- Swept, mopped, vacuumed and polished floors of all types
- Cleaned bathrooms, maintaining hygiene standards for a healthy environment
- Applied waxes to woodwork or tile floors for protection against wear-and-tear
Server
1 Year 8 Months- Recorded customer orders accurately
- Studied menu items thoroughly
- Delivered food orders promptly and courteously
- Stayed informed about daily specials, new menu items, promotions
- Welcomed guests and presented menus to facilitate an enjoyable dining experience
- Ensured timely and courteous delivery of food orders to enhance guest satisfaction
- Processed cash transactions accurately, ensuring adherence to company cash handling procedures
- Performed opening and closing duties such as setting up the dining area, restocking supplies
Server
2 Years 7 Months- Prepared drinks according to standard recipes, ensuring consistent quality and customer satisfaction
- Greeted guests and provided menus, creating welcoming atmosphere for diners
- Delivered food orders promptly and courteously, enhancing overall dining experience
- Stayed informed about daily specials, new menu items, promotions
- Handled money transactions accurately, maintaining compliance with cash handling procedures
- Performed opening and closing duties such as setting up the dining area, restocking supplies
Education
High School Diploma
Skills
Wine pairing recommendations
Beverage regulations knowledge
Food safety practices
Liquor law adherence
Wine pairing
Wine tasting knowledge
Team collaboration
Special events
Attention to detail
Problem-solving abilities
Timeline
Wine Specialist
Duckhorn Portfolio
03.2025 - CurrentRead More
Server
SCP Coast Lodge and SCP Inn and Farm
09.2024 - 03.2025Read More
House Cleaner
Sarah Perry
06.2022 - 04.2024Read More
Server
AMA Hanalei
06.2022 - 02.2024Read More
Server
The MacCallum House
11.2018 - 06.2021Read More
Bear River High School
High School Diploma
Read More