Taylor Besl
Denver,CO
Summary
Outgoing service industry worker with both bartender and server knowledge. Skilled at working in high volume, fast-paced environments that focus on above average quality service. Quick to adapt to changing policies and menus and talented at calmly and timely handling issues with customers. Offering almost a decade of experience working in customer service. Extremely enthusiastic about learning about customer service and sales outside of the service industry.
Overview
10
10
years of professional experience
Work History
Server
Sloan's Lake Tap and Burger
Denver, CO
08.2019 - Current
- Taking every opportunity to upsell food, liquors and desserts.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained incoming servers and bartenders for the last 2 and a half years.
- Educated guests on daily specials and items I really enjoy such as appetizers, entrees and cocktails.
- Helped out coworkers as much as possible to efficiently serve food and beverages.
Server Bartender
Houghtons Jackson St Pub
La Crosse, WI
12.2018 - 06.2019
- Maintained very good knowledge of current menu items, garnishes, ingredients and preparation methods.
- Kept beer and liquor stocked on regular schedule and after special events to prepare for predicted needs.
- Made every customer feel welcome in hopes that they would soon become regulars.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Bartender
Mt La Crosse Ski Area
La Crosse, WI
10.2017 - 03.2019
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Trained at least 13 new bartenders in 2018/2019 to increase knowledge of drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
Server Bartender
Ardies Flipside Bar and Grill
La Crosse, WI
03.2014 - 12.2018
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and setting up and reconciling cash drawers.
- Making skewers, cutting fruit, cleaning tap lines and changing kegs.
- Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Education
High School Diploma -
Logan High School
La Crosse, WI05.2013
Associate of Arts - Marketing
Western Technical College
La Crosse, WISkills
- Special dietary requirements
- Knowledge of 3 POS programs
- Cicerone Certified
- High-volume dining
- Beer 102, specific liquor knowledge, beer process
- Wine pairings
- Trainer at each previous job
- Specials Promotion and Up-selling
- Monitoring Alcohol Consumption
- Responding to Difficult Customers
Timeline
Server
Sloan's Lake Tap and Burger
08.2019 - Current
Server Bartender
Houghtons Jackson St Pub
12.2018 - 06.2019
Bartender
Mt La Crosse Ski Area
10.2017 - 03.2019
Server Bartender
Ardies Flipside Bar and Grill
03.2014 - 12.2018
High School Diploma -
Logan High School
Associate of Arts - Marketing
Western Technical College
Similar Profiles
Phil GonzalezPhil Gonzalez
4 Wall Manager / AOR - Bar Operations at Alamo Drafthouse Cinema Sloan's Lake4 Wall Manager / AOR - Bar Operations at Alamo Drafthouse Cinema Sloan's Lake
Taylor ForsethTaylor Forseth
Hostess Manager at Lake View Tap HouseHostess Manager at Lake View Tap House
Isabella PittIsabella Pitt
Server at Tap And Burger Belleview StationServer at Tap And Burger Belleview Station