Summary
Overview
Work History
Skills
Timeline
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Taylor Black

Taylor Black

Norton Shores,MI

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

8
8
years of professional experience

Work History

Server

Get Hooked Grill
Hudson, Florida
12.2022 - 08.2023
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided exceptional service to high volume of daily customers.
  • Accurately recorded orders on cash register and point-of-sale system.

Lead Bartender

Skinny’s Bar and Grill
Hudson, Florida
01.2016 - 11.2022
  • Maintained a safe working environment by following all safety protocols.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Restocked beer and liquor regularly and after special events.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Collected and organized daily till totals and tips.

Cashier Team Lead

Winn Dixie Supermarket
New Port Richey, Florida
02.2015 - 01.2017
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Assisted customers with locating items within the store when requested.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Counted and balanced cashier drawers.

Skills

  • Food inspection
  • Daily specials memorization
  • Exceptional customer service
  • Shift management
  • Menu item recommendation
  • Cash handling
  • Food sales and promotion
  • Guest engagement
  • Upselling techniques

Timeline

Server

Get Hooked Grill
12.2022 - 08.2023

Lead Bartender

Skinny’s Bar and Grill
01.2016 - 11.2022

Cashier Team Lead

Winn Dixie Supermarket
02.2015 - 01.2017
Taylor Black