Taylor Bolden
Chicago,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Seeking and willing to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Swedish Covenant Hospital
01.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Event Coordinator
East West University
10.2022 - 07.2023
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Customer Service Representative
Home Depot
03.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
11.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
North Grand High School
Chicago, IL07.2021
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Problem-Solving
- Team Leadership
- Data Collection
- Payment Collection
Timeline
Patient Access Representative
Swedish Covenant Hospital
01.2024 - Current
Event Coordinator
East West University
10.2022 - 07.2023
Customer Service Representative
Home Depot
03.2022 - 10.2022
Cashier
Walmart
11.2021 - 04.2022
High School Diploma -
North Grand High School
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