Taylor Bolden
Chicago,Illinois
Summary
Professional Medical Office Receptionist with 2+ years of experience providing front-desk support and administrative assistance to busy medical offices. Proficient in verifying insurance, scheduling appointments, and managing patient records.
Overview
2
2
years of professional experience
Work History
Medical Office Receptionist
Northwest community
Arlington Heights, IL
09.2024 - Current
- Developed and maintained a positive rapport with patients
- Utilized various computer systems for patient data entry
- Managed patient accounts and maintained accurate records
- Handled patient registration and scheduling for a busy medical office
- Organized patient charts and updated patient information
- Assisted with daily administrative tasks
- Managed patient referrals to other medical offices
- Assisted with billing inquiries and follow-ups
- Managed patient charts and medical records
- Processed payments, refunds and credits accurately
- Prepared and sent out patient reminders for upcoming appointments
- Maintained patient confidentiality by adhering to HIPAA regulations
- Coordinated with physicians, nurses and other medical staff
- Coordinated an efficient appointment scheduling system that improved patient flow
Patient Access Representative
Swedish Covenant Hospital
Chicago, IL
12.2023 - 08.2024
- Ensured accurate and timely collection of patient financial information
- Created and maintained patient records in accordance with HIPAA regulations
- Developed and delivered educational materials on patient rights and responsibilities to improve patient awareness and engagement
- Assisted with scheduling, pre-registration, and authorization of patient visits
- Successfully verified insurance coverage for over 50 patients daily, ensuring accurate billing processes
- Maintained up-to-date knowledge of insurance policies and procedures
- Analyzed patient access data to identify areas of improvement
- Coordinated with other departments to ensure a smooth patient experience
- Utilized advanced problem-solving skills to address complex patient billing inquiries and discrepancies
- Performed data entry and other administrative tasks as needed
- Maintained strict adherence to HIPAA regulations, ensuring patient confidentiality and data security at all times
Event Coordinator
East west university
Chicago, Illinois
10.2022 - 07.2023
- Monitored event activities before, during, and after events
- Performed research to gauge which materials were required for event setup needs
- Liaised with vendors and suppliers to engage the help of their services, negotiating with respect to quotes
- Attended conferences and events to stay up-to-date with industry trends and planning standards
- Developed event schedules and agendas, including presentations, keynote speeches, and workshops
- Answered phones, sent out mailings, and greeted visitors with knowledge of area history
- Utilized event planning software and other tools, including spreadsheets, e-mail, and social media platforms, to effectively communicate with clients and promote events
- Ensured that events ran smoothly and according to plan, making adjustments as needed to accommodate unforeseen circumstances or changing requirements
- Successfully planned and organized all event needs including manual packaging, facility access, catering, audio/visual, room setup, cleaning, and security
- Curated content for the website, social media, the company’s internal television channel, and marketing videos
- Utilized internal databases to prepare and distribute guest lists, electronic invitations, and registration processes
Education
High School Diploma - General Education
North grand high School
Chicago, il06.2021
Master of Criminal Justice - Criminal Justice Administration
East west university
Chicago, ILSkills
- Office maintenance
- EPIC trained
- Adaptable
- Organizational
- Data Entry
- Prioritization
- Attention to Detail
- Dependability
- Correspondence
- Technology Adaptability
- Professionalism
- Problem Solving
- Excellent Phone Etiquette
- Planning and Scheduling
- Conflict resolution
- Office Equipment
- Time Management
Timeline
Medical Office Receptionist
Northwest community
09.2024 - Current
Patient Access Representative
Swedish Covenant Hospital
12.2023 - 08.2024
Event Coordinator
East west university
10.2022 - 07.2023
High School Diploma - General Education
North grand high School
Master of Criminal Justice - Criminal Justice Administration
East west university
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