Taylor Brottem
Beaumont,TX
Summary
Dynamic Assistant Manager with a proven track record at Schlotzsky's Deli, excelling in customer service and team leadership. Enhanced guest satisfaction through effective complaint resolution and streamlined inventory processes, reducing waste. Skilled in staff training and development, fostering a compliant and motivated work environment.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Schlotzsky's Deli
10.2020 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff on customer service protocols and menu offerings.
- Resolved customer complaints effectively, enhancing overall guest satisfaction scores.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
Key Holder
Dollar General Store
10.2023 - 02.2024
- Supervised daily store operations, ensuring optimal service standards and customer satisfaction.
- Trained and mentored new staff on sales techniques and product knowledge.
- Managed cash handling processes, maintaining accuracy during transactions and balancing registers.
- Facilitated inventory management, conducting regular stock counts to optimize product availability.
- Enforced company policies and procedures, promoting a safe and compliant work environment.
- Assisted in developing promotional displays, increasing customer engagement and foot traffic.
- Implemented visual merchandising strategies to enhance product presentation and drive sales growth.
Education
Vidor High School
Vidor, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Customer relations
Timeline
Key Holder
Dollar General Store
10.2023 - 02.2024
Assistant Manager
Schlotzsky's Deli
10.2020 - Current
Vidor High School
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