Taylor Bryant
Gastonia,NC
Summary
Dynamic Shift Lead Manager at Dunkin' Donuts with a proven track record in team motivation and employee training. Enhanced service speed during peak hours through process improvements, while maintaining high customer satisfaction. Skilled in inventory management and adept at resolving customer complaints, ensuring a positive brand reputation.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
Dunkin' Donuts
11.2022 - Current
- Supervised daily operations and ensured team adherence to quality standards.
- Trained new staff on food safety protocols and customer service techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented process improvements that enhanced service speed during peak hours.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Gift Shop Assistant
Harvey B. Gantt Center African-American Arts and Culture
08.2022 - 08.2023
- Assisted customers with gift selection and provided personalized recommendations.
- Managed inventory levels, ensuring product availability and organization.
- Processed transactions accurately using point-of-sale systems.
- Maintained merchandise displays to enhance visual appeal and customer engagement.
- Provided excellent customer service, addressing inquiries promptly and resolving issues efficiently.
Education
Bachelor of Science - Kinesiology
University of North Carolina At Greensboro
Greensboro, NC05-2028
High School Diploma -
Forestview High School
Gastonia, NC05-2025
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Sales strategies
- Rules enforcement
Timeline
Shift Lead Manager
Dunkin' Donuts
11.2022 - Current
Gift Shop Assistant
Harvey B. Gantt Center African-American Arts and Culture
08.2022 - 08.2023
Bachelor of Science - Kinesiology
University of North Carolina At Greensboro
High School Diploma -
Forestview High School