Taylor Buckley
Ft. Pierce,FL
Summary
Dynamic Operations Manager with a proven track record at BrightView Landscape Services, excelling in team leadership and workflow optimization. Expert in landscape maintenance techniques and customer relationship management, consistently enhancing service delivery and achieving high client satisfaction. Recognized for developing staff and implementing efficient processes to drive project success.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Operations Manager
BrightView Landscape Services
Bluffdale, Utah
04.2024 - 04.2026
- Managed daily operations for landscape maintenance teams, improving service delivery and client satisfaction.
- Coordinated scheduling and resource allocation for multiple landscaping projects, ensuring optimal resource use and timely project completion.
- Developed and implemented efficient workflow processes to ensure timely project completion.
- Oversaw inventory management and procurement of landscaping supplies and equipment, maintaining adequate stock levels to support operations.
- Trained and mentored staff on safety protocols and operational procedures.
- Resolved customer complaints promptly to maintain optimal satisfaction levels.
- Collaborated with clients to identify needs and deliver tailored service solutions.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
Enhancement Manager
BrightView Landscape Services
Bluffdale, Utah
09.2023 - 04.2024
- Managed daily operations of landscape maintenance projects across multiple sites, ensuring project completion and client satisfaction.
- Implemented best practices for sustainable landscaping techniques in project execution.
- Oversaw staff training and development initiatives, improving service quality and team capabilities.
- Assigned tasks to associates based on skill levels, enhancing overall team performance and project efficiency.
- Monitored staff performance and resolved issues promptly.
- Enforced customer service standards to maintain high-quality service.
Groundskeeper and Maintenance
Salt Lake City School District
Salt Lake City, UT
04.2021 - 09.2023
- Maintained grounds of 42 schools, ensuring clean and safe environments for students and staff.
- Operation and maintenance of lawn care equipment and tools
- Skid steer, mini excavator, and backhoe operations
- Maintenance on all heavy equipment
- Provided snow removal services to ensure safe access for vehicles and pedestrians.
- Used heavy equipment, mowers and trimmers safely to prevent accidents.
- Assisted with landscaping projects such as laying sod or planting trees.
- Performed regular inspections and maintenance of groundskeeping equipment, maximizing readiness and reliability.
- Collaborated in design and execution of landscape projects, enhancing aesthetic appeal and functionality.
Maintenance
Neuro Restorative
Riverton, UT
12.2020 - 03.2021
- Ensured the maintenance of all equipment including periodic inspections, preventive maintenance, and calibration activities.
- Performed routine maintenance tasks on cleaning equipment.
- Executed demolition of designated areas in the healthcare building to prepare for renovations.
- Assisted in remodeling healthcare building to enhance patient experience
- Restored existing built-in cabinets to preserve functionality and appearance
- Painted interior walls and furniture to improve aesthetics and maintain cleanliness
Account Manager
Towne Park
Maryland
04.2018 - 04.2020
- Generated $400,000 in facility management bottom line revenue in 2019.
- Attained green status for all metrics across all locations, demonstrating consistent performance excellence.
- Sustained service scores above 90% across all sites, highlighting commitment to client satisfaction.
- Secured client promoter score of 10 from clients.
- Managed four properties, including University of Maryland Medical Systems and Anne Arundel Medical Center, ensuring operational efficiency.
- Delivered valet parking and hospitality services through Towne Park.
Account Manager
Towne Park
Maryland
07.2018 - 04.2019
- Managed three properties: Annapolis Waterfront Hotel, AAMC, and Park Place Garage.
- Maintained service scores above 90% across all sites, ensuring high customer satisfaction.
- Achieved budget targets as Tier 4 operator, contributing to overall financial success.
- Generated over $400k in FLC revenue, enhancing profitability for managed properties.
- Oversaw valet parking and hospitality services provided by Towne Park.
- Recognized as People Champion of Annapolis for exceptional service.
Account Manager
Towne Park
05.2017 - 07.2018
- Cultivated and maintained strong client relationships across all locations, enhancing customer satisfaction.
- Achieved average service scores exceeding 90% across all sites.
- Managed operations for three properties: Westin, AAMC, Park Place Garage, ensuring high service standards.
- Oversaw valet parking and hospitality services at Towne Park, delivering seamless guest experiences.
- Attained all green scorecard for first quarter at AAMC.
- Recognized as People Champion of Annapolis.
Account Manager
Towne Park
Washington DC
03.2016 - 05.2017
- Maintained strong relationships with clients to enhance satisfaction and retention.
- Turned around financial performance of site, achieving improved profitability.
- Manage a team of over 25 associates.
- Built strong teams at each site, ensuring consistent high-level service.
- Provide management assistance to entire District.
- Provided exceptional hospitality services to enhance guest experiences.
Account Manager
Towne Park
Plaza, WA
03.2014 - 03.2016
- Managed complex client relationships, collaborating with hotel staff to enhance client satisfaction.
- Achieved and sustained over 90% service score for two consecutive years.
- Achieved recognition in Winners Circle for outstanding performance in 2015.
- Led team of over 20 associates to deliver consistent service excellence.
- Towne Park provides valet parking and hospitality services.
Account Manager
Towne Park
Maryland
09.2013 - 03.2014
- Delivered valet parking and hospitality services, enhancing customer experience and satisfaction.
- Managed client relationships, ensuring satisfaction and retention.
- Coordinated service delivery with operational teams to meet client needs.
- Developed proposals and presentations for potential clients and partners.
Account Manager
Towne Park
Annapolis, MD
02.2013 - 09.2013
- Managed site with complex logistics across multiple buildings and limited parking capacity.
- Manages valet, door, bell, and shuttle services for client.
- Managed a team of over 15 associates.
- Developed associates to GSC level, enhancing team expertise and service quality.
- Cultivated strong relationships with challenging clients, improving service delivery and client satisfaction.
- Towne Park provides valet parking and hospitality services.
Lead GSC
Towne Park, Ltd.
Annapolis, MD
09.2011 - 02.2013
- Oversaw operations at The Westin, The Loews, and MD Live!, ensuring streamlined processes and high service standards.
- Directed the opening of the main ramp at MD Live! during the initial launch.
- Developed multiple associates across all three sites, enhancing their skills and career growth.
- Addressed guest inquiries and requests promptly, contributing to overall guest satisfaction and positive experiences.
- Towne Park provides valet parking and hospitality services.
Guest Service Associate
Downtown Marriott
Salt Lake City, UT
08.2007 - 09.2011
- Cultivated positive guest experiences by proactively addressing needs and providing tailored assistance.
- Developed versatile skills through diverse roles in multiple hotels over four years, enhancing adaptability in dynamic environments.
- Greeted guests warmly upon arrival and provided check-in assistance.
- Resolved guest inquiries and complaints with professionalism and care.
- Managed room assignments using hotel management software efficiently.
Education
2 years of college - Business and Communications
UNIVERSITY OF UTAH
Salt Lake City, UT05-2010
Skills
- Account management and logistics
- Guest services and hospitality
- Valet parking and groundskeeping
- Team management and leadership
- Budgeting and resource allocation
- Landscape maintenance techniques
- Irrigation and lawn care
- Maintenance and snow plowing
- Heavy equipment operation and backhoe operation
- Workflow optimization and inventory management
- Project scheduling and performance evaluation
- Customer relationship management
- Staff training and development
- Effective communication and problem solving
- Client needs assessment
- Business intelligence in multi-site operations
Personal Information
Authorized To Work: US for any employer
Certification
- Commercial Pesticide Applicator License
Accomplishments
- Eagle Scout
- Winners Circle 2015
- Leader of the Quarter 2016
- Safety Award for Annapolis MD 2017
- Service Award for DC 2015
- Annapolis Team of the year 2018
Timeline
Operations Manager
BrightView Landscape Services
04.2024 - 04.2026
Enhancement Manager
BrightView Landscape Services
09.2023 - 04.2024
Groundskeeper and Maintenance
Salt Lake City School District
04.2021 - 09.2023
Maintenance
Neuro Restorative
12.2020 - 03.2021
Account Manager
Towne Park
07.2018 - 04.2019
Account Manager
Towne Park
04.2018 - 04.2020
Account Manager
Towne Park
05.2017 - 07.2018
Account Manager
Towne Park
03.2016 - 05.2017
Account Manager
Towne Park
03.2014 - 03.2016
Account Manager
Towne Park
09.2013 - 03.2014
Account Manager
Towne Park
02.2013 - 09.2013
Lead GSC
Towne Park, Ltd.
09.2011 - 02.2013
Guest Service Associate
Downtown Marriott
08.2007 - 09.2011
2 years of college - Business and Communications
UNIVERSITY OF UTAH