Taylor Canavan

Directed daily operations and people management for 25-employee service-based business, overseeing payroll and leave tracking.

• Developed and managed HR systems and internal policies, ensuring compliance with employment standards.
• Maintained accurate records while implementing automated Excel-based scheduling and invoicing workflows to enhance efficiency.
• Served as primary communication point for employees and clients, resolving issues swiftly through various channels.

• Delivered direct patient care to diverse populations, managing six patients per shift in high-acuity settings.
• Maintained detailed electronic health records to support cross-functional departmental coordination.
• Collaborated with interdisciplinary teams on patient intake, discharges, and care plans requiring clear communication.
• Enhanced workflow efficiency through proactive service and compassion, contributing to high patient satisfaction.

• Resolved complex federal and state tax issues for individual and business clients, ensuring compliance with regulations.
• Documented case activity in internal systems to enhance interdepartmental collaboration.
• Assisted clients in submitting overdue tax returns and addressing payment issues with government agencies.
• Exceeded individual performance benchmarks, contributing to overall team productivity goals.

• Audited and processed custom orders to ensure accuracy from placement through delivery.
• Provided high-touch customer service while resolving order issues and adjusting designs or logistics.
• Coordinated with production, shipping, and design teams for timely order fulfillment.
• Documented order changes and client notes to facilitate smooth handoffs between teams.