Taylor Caspers
Peoria,Arizona
Summary
Accomplished Operations Manager with a proven track record at Mygrant Glass Company, enhancing operational efficiency and high employee retention. Expert in problem-solving and team leadership, Excel in optimizing workflows and fostering professional growth, significantly improving performance outcomes and customer relationships through strategic planning and effective communication.
Overview
23
23
years of professional experience
Work History
Operations Manager
Mygrant Glass Company
08.2001 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and qualified customer needs and organized projects with high success rate.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
- Interacted well with customers to build connections and nurture relationships.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
High School Diploma -
Northwest Christian School
Phoenix, AZSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Workflow optimization
- Management
- Performance monitoring
- Employee motivation
- Staff development
- Goal setting
- Inventory control
Timeline
Operations Manager
Mygrant Glass Company
08.2001 - Current
High School Diploma -
Northwest Christian School
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