Answers multi-line phone systems and delivering messages to those in office
Maintains confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships with co-workers, PSOs and other agencies
Ensured accurate record-keeping with diligent data entry and database management for vital company information
Enters in weekly payroll for entire contract: Hawaii, Guam, American Samoa, and Saipan
Assists in disciplinary situations
Supporting the day-to-day operations of the office
Supported operations through scheduling meetings and coordinating travel arrangements
Maintained inventory of office supplies and places orders
Assists with process of hiring and onboarding new hire personnel
Assists with submitting payroll discrepancies for PSOs
Assists CM with monthly variances in payroll and billing
Responsible for keeping track of personnel files for all employees
Responsible for entering documents/trainings into TAMS and keeping everyone on contract in compliance
Legislative Aide
Hawai'i State Senate- Senator Gilbert Keith-Agaran
01.2017 - 05.2017
Developed strong relationships with stakeholders through regular communication and collaboration on policy matters.
Organized meetings and events to foster communication between constituents and lawmakers, promoting transparency and engagement
Assisted with various projects during the 2017 session of the Hawai'i State Legislature
Monitor committee hearings
Researching and tracking bills
Processing testimony
Supporting the day-to-day operations of the office
Recruiter/Transfer Specialist
UNLV Office of Admissions
01.2014 - 12.2016
Responsible for calling and assisting prospective and future students
Organized different college fair events for students
Provided excellent customer service over the phone and in person
Supported day-to-day operations of the office including: front office, phones, tours and all transfer admissions
Education
Master of Science - Criminal Justice Administration
Chaminade University
Honolulu, HI
05-2022
Bachelor of Science - Criminal Justice
University of Nevada, Las Vegas
Las Vegas, NV
12-2016
High School Diploma -
Kamehameha Schools
Honolulu, HI
05-2013
Skills
Customer service
Data entry
Proficient in Microsoft Word, Excel and Powerpoint
Office administration
Time management
File organization
Clerical support
Scheduling
Documentation and recordkeeping
Spreadsheet management
Records management systems
Timeline
Administrative Assistant
Paragon Systems, Inc.
05.2017 - Current
Legislative Aide
Hawai'i State Senate- Senator Gilbert Keith-Agaran
01.2017 - 05.2017
Recruiter/Transfer Specialist
UNLV Office of Admissions
01.2014 - 12.2016
Master of Science - Criminal Justice Administration