Taylor Close
Brainerd,MN
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Cuyuna Regional Medical Center
07.2021 - 03.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms and administered vaccinations.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Answered patient's telephone calls, replied and routed patients medical messages, contacted patients with results from the provider.
- Enhanced patient care by efficiently performing clinical tasks such as obtaining and documenting patient's chief complaint, medical history, medication information/reconciliation, allergies and taking vital signs.
- Completed EKGs and other tests based on patient presentation in office.
- Completed and submitted DOT exams and pre employment physicals
- Assisted in Sports physical events held at CLC for the athletes
- Prepared lab specimens for diagnostic evaluation.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Proven ability to learn quickly and adapt to new situations, new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
Certified Medical Assistant
Riverwood Healthcare Center
02.2019 - 07.2021
- Rooming patient's, recorded and obtained patients' medical history, vitals, reason for appointment and any test results in medical records
- Reviewing, updating and reconciling medication lists and refilling medications
- Covid-19 testing and assisting
- Involved in and assist with Riverwood Reads Book foundation program
- Super User trained
- Nurse visits
- Hearing and vision
- Ensured safety and well-being of patients while working with nurses and other clinic staff to process patients and direct them to the appropriate departments
- Ordered and performed EKG's, Vision, Hearing screenings and lab tests, routinely retracted patient throat cultures and prepared for lab submission
- Administered vaccines, contraceptives and other medications as needed
- Handling telephone encounters, notifying patients of results and ensured HIPAA compliance
- Used EPIC (Allina's system) to schedule and manage patient appointments, as necessary
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Tracked and escalated compliance, care and quality issues
- Collect patients insurance information, reminder calls to patients
Certified Medical Assistant
Allina Health Clinic
12.2016 - 12.2018
- Rooming patient's, recorded and obtained patients' medical history, vitals, reason for appointment and any test results in medical records
- Reviewing, updating and reconciling medication lists and refilling medications
- Certification and trained in proper instrumental sterilization
- Ensured safety and well-being of patients while working with nurses and other clinic staff to process patients and direct them to the appropriate departments
- Ordered and performed EKG's and lab tests, routinely retracted patient throat cultures and prepared for lab submission
- Administered vaccines, contraceptives and other medications as needed
- Handling telephone encounters, notifying patients of results and ensured HIPAA compliance
- Trained and implemented Holter Monitor's and performed DOT exams
- Used EPIC (Allina's system) to schedule and manage patient appointments as necessary
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Tracked and escalated compliance, care and quality issues
Medical Receptionist
Arthritis and Rheumatology Consultants, P.A
03.2014 - 10.2016
- Front desk Lead which includes tasks such as opening and closing the clinic, greeting patients, check in and rescheduling appointments
- Collect patients insurance information, entering prescription refills and faxes, assisting with inbound calls if needed and providing excellent customer service
- Float as a Medical Assistant when needed which includes rooming the patients, recording vitals, drawing blood, entering lab orders, medication lists, and tending to tasks sent from the providers
Medical Receptionist
France Avenue Family Physicians
05.2013 - 03.2014
- Greeting patients, checking in and rescheduling appointments, Scanning in documents, entering faxes and refills, and retrieval/send out of medical records
- Opening and closing the clinic, daily deposit, open and disburse mail, and entering inbound telephone calls with excellent customer service
Customer Service Representative
Brainerd Medical Supply
08.2012 - 05.2013
- Greeting and assisting the customers in finding the proper durable medical equipment needed, preparation of claims documentation needed for referrals and treatment plans, running the cash register, opening and closing the store
- Handling Prior Authorizations for durable medical equipment prescriptions
- Managing past due invoices and denials and filing / renewing certified medical necessities documents needed yearly
Education
Diploma in Medical Assisting With Honors - Certified Medical Assistant
Rasmussen College
Brooklyn Park, MN12-2016
Associate of Arts - HealthCare Administration And Medical Records
University of Phoenix
Tempe, AZ11-2013
Skills
- Public Notary
- Specimens collection and processing
- Familiar with DOT physicals
- Conflict resolution
- Patient scheduling
- Patient care
- Clinical documentation
- Medical terminology
- Medication administration
- Sterilization techniques
- BLS/CPR certification
- Problem-solving
- Team collaboration
- Time management
- Telephone etiquette
- Attention to detail
- Multitasking and organization
- Specialty care experience with Cardiology and Rheumatology
Certification
- Basic Life Support (BLS) & CPR
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- MIIC CEU course work
Timeline
Certified Medical Assistant
Cuyuna Regional Medical Center
07.2021 - 03.2025
Certified Medical Assistant
Riverwood Healthcare Center
02.2019 - 07.2021
Certified Medical Assistant
Allina Health Clinic
12.2016 - 12.2018
Medical Receptionist
Arthritis and Rheumatology Consultants, P.A
03.2014 - 10.2016
Medical Receptionist
France Avenue Family Physicians
05.2013 - 03.2014
Customer Service Representative
Brainerd Medical Supply
08.2012 - 05.2013
Diploma in Medical Assisting With Honors - Certified Medical Assistant
Rasmussen College
Associate of Arts - HealthCare Administration And Medical Records
University of Phoenix
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