Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Taylor Colbert

Cincinnati,OH

Summary

Proven leader and detail-oriented professional with a track record of enhancing guest experiences at Mitchells Salon and Day Spa. Excelled in conflict resolution and team management, significantly improving customer loyalty. Skilled in scheduling and multitasking, adept at training staff and streamlining operations to boost efficiency and satisfaction.

Overview

4
4
years of professional experience

Work History

Team Lead Receptionist

Mitchells Salon and Day Spa
08.2021 - Current
  • Maintained accurate reservation records, minimizing errors in bookings and ensuring seamless guest experiences.
  • Promoted a positive work environment through effective conflict resolution strategies when addressing inter-team disputes or disagreements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Managed a team of receptionists, providing guidance and support to ensure top-quality service.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Hostess /Restaurant Server

Juicy Crab
01.2021 - 08.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Education

High School Diploma -

Princeton Highschool
Cincinnati, OH
05-2022

Skills

  • Scheduling expertise
  • Strong leadership
  • Client relations
  • Detail-oriented
  • Public speaking
  • Multitasking Abilities
  • Data entry proficiency

Interests

  • Animal Care
  • Volunteering at local animal shelters and rescue organizations
  • Participating in various activities, including [worship nights], [film crew@citygate church], and [dog sitting]
  • I enjoy helping others and giving back to the community
  • Youth Development Programs
  • Knitting and Crocheting
  • Animal Welfare Advocacy

Timeline

Team Lead Receptionist

Mitchells Salon and Day Spa
08.2021 - Current

Hostess /Restaurant Server

Juicy Crab
01.2021 - 08.2021

High School Diploma -

Princeton Highschool

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Taylor Colbert