Taylor Collman

Patient Service Representative

NW brain and spine

Bend

05.2022 - Current

Managed patient scheduling and appointments efficiently for a neurology practice.
Maintained accurate patient records in electronic health record systems diligently.
Coordinated communication between patients and healthcare providers effectively.
Provided information about services, procedures, and office policies to patients clearly.
Collaborated with medical staff to ensure seamless patient flow in the clinic.
Supported administrative tasks such as filing, faxing, and data entry accurately.
Answered incoming calls in a professional manner.
Verified insurance information, collected payments, and scheduled appointments.
Adhered to HIPAA regulations when handling confidential patient information.
Managed patient medical records using electronic health record systems.
Updated and corrected discrepancies in patient records as needed.
Trained new staff on best practices for handling medical records effectively.
Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Scanned incoming documentation.
Organized patient charts, gathering medical histories, lab results and consents.
Managed patient referrals using electronic health record systems.
Maintained accurate referral documentation and patient records.
Collaborated with clinical staff to streamline referral processes.
Tracked referral request progress and resolved issues to maintain smooth processing.
Entered referral data into a computer database system.
Reviewed and analyzed patient referrals for accuracy and completeness.
Supported billing processes by verifying insurance information and collecting payments.
Conducted initial assessments and documented vital signs accurately.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Coordinated insurance verification and eligibility checks for patient services.
Assisted patients with appointment scheduling and registration processes.
Inputted patient demographic data into electronic health record system.

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