Alaysha Hill
Duncan,SC
Summary
Dynamic Patient Service Representative with expertise in electronic health records and appointment scheduling at Prisma Health. Proven ability to enhance patient experience through effective communication and meticulous attention to detail. Skilled in insurance verification and referral management, ensuring seamless operations and patient satisfaction. Committed to delivering exceptional service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Prisma Health Department of Orthopedics
Greenville, SC
04.2022 - Current
- Scheduling o canceling appointments for new or established patients.
- Communicated financial obligations to patients and collected fees at time of service.
- Scanned documents into electronic health record system as needed.
- Working a referral work queue and calling to schedule patients accordingly.
- Greeted patients upon arrival and directed them to the appropriate area.
- Inputted patient demographic data into electronic health record system.
- Faxing over referrals to appropriate offices.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Data Entry
DHEC
Greenville, SC
08.2021 - 04.2022
- Ensured accuracy of data entry into database systems.
- Provided administrative support, including data entry and filing.
- Performed data entry of orders into system.
- Identified, corrected, and reported data entry errors.
Mortgage Closing Coordinator
BB&T
Mauldin, SC
06.2020 - 01.2021
- Balance closing disclosures.
- Order funds for loan closing.
- Scan the closed loan file to corporate after closing.
- Review sales contracts, addenda, homeowners' insurance, final inspection, flood certificate, title commitment, and other documents.
- Prepared loan packages for closing, ensuring all documents were accurate and complete.
- Process home loans.
- Prepare all closing documents.
- Worked with legal counsel, lender and title company to receive loan approval.
Service Desk Analyst
Getronics
Greenville, SC
04.2019 - 02.2020
- Resolved issues on initial call of time using internal knowledge base, troubleshooting skills, experience, and team resources.
- Provided telephone support to staff members who require assistance with their computers or network connections.
- Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
Receptionist/Office Assistant
Moss Financial
McCormick, SC
01.2012 - 04.2019
- Company Overview: (seasonal)
- Updated and recorded customer or client information to maintain accounts.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Processed and prepared business or government forms.
- Inventoried and ordered materials, supplies and services.
DC Associate
Grainger
Ft Inn, SC
12.2015 - 08.2017
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
Education
High school or equivalent -
Southside High School
Greenville, SC12.2011
Skills
- Electronic health records
- Appointment scheduling
- Insurance verification
- Patient data entry
- Document scanning
- Phone etiquette
- Referral management
- Attention to detail
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Service Representative
Prisma Health Department of Orthopedics
04.2022 - Current
Data Entry
DHEC
08.2021 - 04.2022
Mortgage Closing Coordinator
BB&T
06.2020 - 01.2021
Service Desk Analyst
Getronics
04.2019 - 02.2020
DC Associate
Grainger
12.2015 - 08.2017
Receptionist/Office Assistant
Moss Financial
01.2012 - 04.2019
High school or equivalent -
Southside High School