Taylor Cook
Clovis,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
Work History
Sales Associate
JD Sports/ Finishline
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Representative
ASM Global
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by efficiently processing ticket purchases and providing accurate event information.
- Enhanced guest experience by efficiently directing attendees to their designated seats.
- Supported event organizers in maintaining a smooth flow of activities and minimizing disruptions.
- Maintained clean and organized seating areas to provide a pleasant environment for event attendees.
- Managed ticket scanning duties, verifying valid entry access for each attendee and preventing unauthorized entries.
Office Assistant
ANC Trucking
08.2020 - 07.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
Receptionist
Graves Upholstery
06.2016 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Associate
Clovis Outlaws Football
06.2015 - 09.2018
- Enhanced visitor experience by providing friendly and efficient service at the front gate.
- Contributed to a welcoming atmosphere, greeting guests with a smile and offering assistance as needed.
- Assisted in reducing wait times by efficiently processing transactions for entry fees and parking passes.
- Exceeded guest expectations by going above and beyond in addressing their needs or concerns at the front gate.
Education
Bachelor of Science - Kinesiology
North Carolina A & T State University
Greensboro, NC12.2025
Skills
- Payment Processing
- Order Processing
- Inventory Control
- Product Sales
- Loyalty Program Promotion
- Customer Support
- Store Cleaning
- Customer Service
- Cash Handling
- Visual merchandising
- Interpersonal skills
- Product knowledge
Timeline
Sales Associate
JD Sports/ Finishline
08.2023 - Current
Customer Service Representative
ASM Global
04.2022 - Current
Office Assistant
ANC Trucking
08.2020 - 07.2022
Receptionist
Graves Upholstery
06.2016 - 07.2020
Sales Associate
Clovis Outlaws Football
06.2015 - 09.2018
Bachelor of Science - Kinesiology
North Carolina A & T State University
Similar Profiles
Jason WeweJason Wewe
Supply Chain Fulfillment Analyst at JD Sports/FinishlineSupply Chain Fulfillment Analyst at JD Sports/Finishline
Isaiah NegronIsaiah Negron
Stock Associate at JD Sports/FinishlineStock Associate at JD Sports/Finishline
Daija WilliamsDaija Williams
Retail associate at JD Sports/FinishlineRetail associate at JD Sports/Finishline
Daisy GuzmanDaisy Guzman
Store Manager at JD Sports|FinishlineStore Manager at JD Sports|Finishline
Ian AlemanIan Aleman
Acting General Manager / Facilities Manager at High Performance AcademyActing General Manager / Facilities Manager at High Performance Academy