Taylor Cothran

Provide personalized printing, copying, and shipping solutions — advising

customers on formats, materials, and cost-effective options.

• Process orders using point-of-sale and print production systems; ensure

accurate proofs and on-time completion to meet customer deadlines.

• Maintain storefront organization, perform routine equipment checks,

and manage supply inventory to minimize downtime and support smooth

operations.

• Upsell value-added services (binding, laminating, expedited shipping) and

resolve customer issues to preserve satisfaction and repeat business.

• Train and mentor new team members on service procedures and POS workflows.

•Greeted and seated guests, managed reservations and waitlists, and supported

front-of-house operations to ensure a positive dining experience.

• Coordinated seating and server assignments during peak periods to optimize

table turnover and reduce wait times.

• Handled phone reservations, special requests, and customer inquiries with

professionalism and prompt resolution.

• Assisted with training new hosts on reservation systems and guest service

standards.