Taylor Coulter
Grand Prairie,TX
Summary
Proficient team leader with in-depth understanding of the principles of health and wellness, as well as proven program management abilities. Highly organized and systematic with an in-depth understanding of best practices, standards, and compliance requirements of the field. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Wellness Coordinator
Massage Envy-Grand Prairie, TX
06.2023 - 07.2024
- Coordinate and manage wellness programs and events
- Conduct assessments and develop personalized wellness plans for clients
- Provide guidance on maintaining a balanced and healthy lifestyle
- Collaborate with massage therapists and skincare professionals to enhance the client experience
- Monitor and track client progress and provide ongoing support and motivation.
- Managed high call volumes while providing exceptional client support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for client.
- Scheduled, coordinated and confirmed appointments and meetings.
- Welcomed clients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Substitute Teacher
Grand Prairie ISD-Grand Prairie, TX
09.2022 - 06.2024
- Teaches and supervises students in the event that their regular teacher is unable to lead class
- Quickly interprets lesson plans and compile reports that includes student attendance, lesson-plan progress, disciplinary actions, and positive developments to inform the students' permanent teacher of their success
- Record attendance according to school procedure
- Maintain discipline in the classroom and foster a safe, productive learning environment in accordance with school policies.
Ticket Center Assistant
Razorback Ticket Center, Athletic Department at University of Arkansas-Fayetteville, AR
07.2021 - 07.2022
- Served customers by selling products and meeting customer needs whether through our call center via Microsoft Teams, in person office visits, or on sporting event days
- Served existing ticketing accounts, obtained orders, and established new accounts by planning and organizing daily work schedules to call on existing or potential sales through SalesForce and Paciolan
- Met personal and customer service team sales target and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Kept records of customer interactions, process customer accounts and file documents
- Handling cash, card, and check transactions.
Sales Floor Associate
Goodwill Industries of Arkansas-Fayetteville, AR
06.2021 - 09.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Maintained current store, product and promotional knowledge to drive consistent sales
- Replenished floor stock to maintain optimal product availability for customer demands
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Apparel Associate
Walmart-Grand Prairie, TX
05.2019 - 08.2019
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customers' needs with high-quality service while upholding store standards and values to ensure customer satisfaction
- Happily guided customers through the process of finding their ideal styles and sizes.
Gatekeeper
USSSA-Grand Prairie, TX
11.2015 - 03.2017
- Operated cash register, collected payments, and provided accurate change
- Calculated and counted change quickly
- Handled money according to company policy
- Collected fees for cash transactions.
Education
Bachelor of Arts - Criminology
University of Arkansas
Fayetteville, AR12.2024
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX05.2017
Skills
- Documentation and recordkeeping
- Salesforce
- Event Planning
- Paciolan
- Microsoft 360
- Client support
- Account Management
- Classroom Management
- Call center
- Merchandising
- Salon Software
- Health Promotion
Certification
Certified QPR Suicide Prevention Gatekeeper, QPR Institute, 06/01/21, 06/01/25
Assessments
- Administrative assistant/receptionist, Proficient, 06/01/23, Using basic scheduling and organizational skills in an office setting
- Medical receptionist skills, Proficient, 06/01/23, Managing physician schedules and maintaining accurate patient records
- Retail customer service, Proficient, 06/01/23, Responding to customer situations in a retail setting
- Customer focus & orientation, Proficient, 06/01/23, Responding to customer situations with sensitivity
- Sales skills, Proficient, 05/01/23, Influencing and negotiating with customers
- Call center customer service, Proficient, 06/01/23, Demonstrating customer service skills in a call center setting
- Office manager, Proficient, 06/01/23, Scheduling and budgeting
- Customer service, Proficient, 06/01/23, Identifying and resolving common customer issues
Timeline
Wellness Coordinator
Massage Envy-Grand Prairie, TX
06.2023 - 07.2024
Substitute Teacher
Grand Prairie ISD-Grand Prairie, TX
09.2022 - 06.2024
Ticket Center Assistant
Razorback Ticket Center, Athletic Department at University of Arkansas-Fayetteville, AR
07.2021 - 07.2022
Sales Floor Associate
Goodwill Industries of Arkansas-Fayetteville, AR
06.2021 - 09.2021
Apparel Associate
Walmart-Grand Prairie, TX
05.2019 - 08.2019
Gatekeeper
USSSA-Grand Prairie, TX
11.2015 - 03.2017
Bachelor of Arts - Criminology
University of Arkansas
High School Diploma -
South Grand Prairie High School
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